Trainee Customer Service Technician ACT (Multifunctional Photocopiers & Printers)

Toshiba; Canberra; Sur place; AUD 52 000 - 64 000; Plein temps

Avantages offerts par ce poste

Personal development

Wellness initiatives

Corporate discounts

Long-term career opportunities

Résumé du poste

Toshiba Australia is seeking a motivated Trainee Customer Service Technician to join our Service team in ACT. This full-time permanent role offers comprehensive on-the-job training to develop skills in servicing Toshiba multifunction printers and photocopiers, with hands-on experience and strong customer service exposure.

Working alongside experienced technicians, you will build a long‑term career with a global brand, gaining technical problem‑solving experience in a dynamic environment and

Qualifications

• Mechanical/electrical/electronic aptitude and troubleshooting ability.
• Comfortable with software, operating systems and network basics.
• Excellent customer service and interpersonal skills.
• Clear verbal and written communication skills.

Responsabilités

• Follow the provided training plan in workshop and field settings.
• Assemble and configure Multi‑Functional Devices and run tests.
• Participate in fieldwork at least one day per month.
• Train customers on equipment usage and assist with installations on customer networks.
• Run test prints and complete onsite customer repairs where needed.
• Learn fault diagnosis by asking discovery questions.

Connaissances

Mechanical aptitude

Software & networks

Customer service

Verbal & written communication

Description du poste

Trainee Customer Service Technician ACT (Multifunctional Photocopiers & Printers)

• Comprehensive on-the-job training will be offered
• Long term career opportunities

Toshiba Australia is seeking a motivated and enthusiastic Trainee Customer Service Technician to join our Service team based in ACT. This full-time permanent opportunity is ideal for someone looking to launch a rewarding career in the office technology industry.

As a Trainee Customer Service Technician, you will receive comprehensive training and ongoing support to develop your technical skills in servicing and maintaining Toshiba’s industry-leading multifunction printers and photocopiers. Working alongside experienced technicians, you will gain hands‑on experience while delivering exceptional customer service to a diverse range of clients.

This role offers the opportunity to build a long‑term career with a respected global brand, combining technical problem‑solving, customer interaction, and continuous learning in a dynamic and fast‑paced environment.

Responsibilities include:

• Follow the provided training plan in both workshop and field settings.
• Assemble and configure, ‘run‑up’, Multi‑Functional Devices.
• Participate in fieldwork at least one day per month.
• Shadow Customer Service Technicians at customer sites to:
  • Train customers on equipment usage.
  • Support equipment installation on customer networks.
  • Run test prints.
  • Complete onsite customer repairs.
  • Learn to diagnose faults by asking discovery questions.
• Learn the process of:
  • Calling customers.
  • Diagnosing and understanding issues.
  • Scheduling site visits.
  • Diagnosing problems on‑site.
• Handle customer issues and reactions effectively.
• Resolve problems in a timely and appropriate manner.

Other requirements:

• Current and Valid Driver’s License
• Although an advantage, previous experience servicing MFDs is not essential as full training will be provided
• The ability to learn concepts quickly
• Willing to undertake Working with Children Check and National Police Check
• Willing to comply with all vaccination requirements where necessary to visit customer sites.

Qualifications, skills and experience required:

• Mechanical/electrical/electronic aptitude with troubleshooting skills
• Comfortable working with software, operating systems and networks
• Excellent customer service and interpersonal skills
• Good verbal and written communication skills

Why Join Us?

Friendly Team: Supportive and collaborative environment

Global Brand: Work with Toshiba, a leader in technology and innovation

Great Benefits: Including personal development, wellness initiatives and corporate discounts

Great Location: Our premises have convenient to Monaro Highway and excellent accessibility to public transport, bicycles and walking paths

About Toshiba

Committed to people. Committed to the future.

Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We create innovative AI solutions to pioneer new possibilities and enable digital transformation. We foster long-term client relationships based on trust, responsiveness and a commitment to proactively deliver the best results.

Toshiba (Australia) Pty Limited is part of the Toshiba Tec Corporation, a global leader in technology. We help organisations transform how they manage and display information with our innovative multi-function products and solutions.

Our Culture

We value respect, friendship, and integrity. Our diverse and inclusive team is passionate about delivering the best outcomes for our customers and colleagues.

Applications close on 27 November 2026. Only shortlisted applicants will be contacted.

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.