Customer Service Technician QLD (Multifunctional Photocopiers & Printers)

Toshiba; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Personal development

Wellness initiatives

Corporate discounts

Easy access to motorways

Résumé du poste

Toshiba Australia is seeking a dedicated Customer Service Technician for Multifunctional Photocopiers & Printers to service clients north of Brisbane from our Eight Mile Plains HQ. You will install, maintain, and repair equipment, diagnose issues, and deliver excellent customer service in a dynamic service department.

The role requires hands-on field service, strong electrical/mechanical knowledge, and the ability to work with a proactive team to resolve complex problems.

Qualifications

• Proven experience in servicing and repairing multifunctional photocopiers and printers.
• Demonstrated ability to troubleshoot and diagnose technical issues with office equipment.
• Strong knowledge of electrical and mechanical systems related to photocopiers and printers.
• Excellent customer service skills with the ability to communicate technical information effectively.
• Proficiency in using diagnostic tools and software for equipment maintenance.
• Capability to work independently and manage time effectively in a field service role.

Responsabilités

• Installing, configuring, and maintaining multifunctional photocopiers and printers at client sites.
• Diagnosing hardware and software issues and providing timely and effective technical solutions.
• Conducting regular maintenance checks to ensure optimal performance of equipment.
• Responding promptly to service requests and troubleshooting any technical problems that arise.
• Delivering high-quality customer service by addressing client inquiries and concerns with professionalism.
• Collaborating with internal teams to elevate complex technical issues when necessary.

Connaissances

Customer service

Troubleshooting

Time management

Outils

Diagnostic tools

Office equipment diagnostics software

Description du poste

Customer Service Technician QLD (Multifunctional Photocopiers & Printers)

• Company vehicle, tools and full training provided

About the Role

We are looking for a dedicated Customer Service Technician specialising in Multifunctional Photocopiers & Printers to join our Service department at Toshiba Australia. This full-time permanent position Servicing North of Brisbane, Head Office based in Eight Mile Plains, QLD. As a Customer Service Technician, you will be responsible for providing exceptional technical support and service to our clients in relation to multifunctional photocopiers and printers.

Responsibilities include:

• Installing, configuring, and maintaining multifunctional photocopiers and printers at client sites.
• Diagnosing hardware and software issues and providing timely and effective technical solutions.
• Conducting regular maintenance checks to ensure optimal performance of equipment.
• Responding promptly to service requests and troubleshooting any technical problems that arise.
• Delivering high-quality customer service by addressing client inquiries and concerns with professionalism.
• Collaborating with internal teams to elevate complex technical issues when necessary.

Other requirements:

• Proven experience in servicing and repairing multifunctional photocopiers and printers
• Demonstrated ability to troubleshoot and diagnose technical issues with office equipment
• Strong knowledge of electrical and mechanical systems related to photocopiers and printers
• Excellent customer service skills with the ability to communicate technical information effectively
• Proficiency in using diagnostic tools and software for equipment maintenance
• Capability to work independently and manage time effectively in a field service role

Why Join Us?

• Friendly Team: Supportive and collaborative environment
• Global Brand: Work with Toshiba, a leader in technology and innovation
• Great Benefits: Including personal development, wellness initiatives and corporate discounts
• Great Location: Our premises have convenient access to Gateway Motorway and South East Freeway and cycle ways

About Toshiba

Committed to people. Committed to the future.

Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We create innovative AI solutions to pioneer new possibilities and enable digital transformation. We foster long-term client relationships based on trust, responsiveness and a commitment to proactively deliver the best results.

Toshiba (Australia) Pty Limited is part of the Toshiba Tec Corporation, a global leader in technology. We help organisations transform how they manage and display information with our innovative multi-function products and solutions.

Our Culture

We value respect, friendship, and integrity. Our diverse and inclusive team is passionate about delivering the best outcomes for our customers and colleagues.

Applications close on 26 November 2026.

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.