Trading Desk IT Support Analyst

Computacenter; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Computacenter Australia is seeking a proactive IT support specialist to assist the Group Technology Desk Aligned Services team in Sydney. You will provide desktop and trade floor support, manage incidents, and collaborate with engineering to ensure stable IT services for front-office users.

The role involves working 8-hour shifts on a roster, including potential out-of-hours and weekend work. English fluency and strong communication are essential.

Qualifications

• Experience in workstation and trade floor desktop support.
• Ability to manage incidents and problems within SLA.
• Strong communication with business managers and technical teams.

Responsibilities

• Support the Service & Product Manager across several technical domains.
• Uphold high standards for timely issue resolution.
• Contribute expertise to the management of existing and new IT products and services.
• Define workarounds for known errors and initiate process improvements.
• Maintain a knowledge database.

Skills

Desktop support

Incident management

Troubleshooting

MS Office

ServiceNow

Trade floor knowledge

Tools

ServiceNow

Altus OSS

Job description

Computacenter Australia is seeking a proactive IT support specialist to assist the Group Technology Desk Aligned Services team in Sydney. You will provide desktop and trade floor support, manage incidents, and collaborate with engineering to ensure stable IT services for front-office users.

The role involves working 8-hour shifts on a roster, including potential out-of-hours and weekend work. English fluency and strong communication are essential.