Junior IT Ops Engineer - Trading Floor & Voice Systems

Asia Pacific; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Tradition Financial Services Australia, the Sydney trading floor arm of Compagnie Financière Tradition, is seeking a hands-on Junior IT Operations Engineer. You’ll keep our technology running—from laptops and M365 to network and voice infrastructure—and log, triage, and resolve incidents in our service desk tool.

You’ll work with brokers and regional/global IT teams, administering our voice dealing platform and providing on-site and remote support, including occasional after-hours changes and

Qualifications

• 1–2 years in IT support or IT operations, or a recent IT / Computer Science graduate with relevant hands-on experience (internships, lab projects, home lab, certifications).
• Tertiary qualification in IT, Computer Science or a related discipline, or an equivalent technical diploma / vendor-fundamentals certifications (e.g., CompTIA A+/Network+, or comparable cloud or networking entry-level certs).
• Solid PC support and troubleshooting skills across Windows, Microsoft 365 and common business applications.
• Working knowledge of LAN/Wi-Fi fundamentals — VLANs, DHCP, DNS, basic switch configuration.
• Familiarity with IT service management workflows (incidents, requests, changes) and ticketing tools.
• Strong written and verbal communication skills — you'll be supporting brokers, support staff and senior leaders directly.
• A self-starter mindset: curious, calm under pressure, and able to problem-solve rather than wait for answers to be handed to you.
• Comfortable working fully on-site in our Sydney CBD office and conducting remote support for staff working outside of the Sydney office, including occasional out-of-hours work for changes or critical incidents.

Responsibilities

• Keep technology operations and systems running — ensure availability of end-user devices, productivity tools and core trading-floor systems, and resolve incidents and service requests in a timely manner via our service desk tool.
• Provide hands-on support for Microsoft 365, Windows, and mobile devices, including provisioning, imaging and lifecycle management.
• Set up and onboard new starters — build and deploy workstations using standard images, hardware and software.
• Administer and support our voice dealing platform, working with vendors and our wider regional IT teams on configuration, MACs (moves/adds/changes) and incident resolution.
• Help maintain LAN, Wi-Fi and basic SIP/voice infrastructure on the floor — VLANs, DHCP, DNS, patching, port configuration.
• Maintain accurate inventory of hardware, software and licences.
• Document standard operating procedures, runbooks and knowledge-base articles in our service desk tool so the next person (you, in six months) doesn't have to re-solve the same problem.
• Collaborate with regional IT teams on changes, releases and small projects — you'll be exposed to a much wider stack than a typical IT support role.

Skills

IT support

Windows troubleshooting

Communication skills

Self-starter

On-site work

Education

IT/CS degree

Tools

CompTIA A+

Network+

Job description

Tradition Financial Services Australia, the Sydney trading floor arm of Compagnie Financière Tradition, is seeking a hands-on Junior IT Operations Engineer. You’ll keep our technology running—from laptops and M365 to network and voice infrastructure—and log, triage, and resolve incidents in our service desk tool.

You’ll work with brokers and regional/global IT teams, administering our voice dealing platform and providing on-site and remote support, including occasional after-hours changes and