Service Desk Analyst — 24/7 IT Support Champion

Special Broadcasting Service Corporation; Sydney; On-site; AUD 70,000 - 75,000; Full time

Job summary

SBS Technology is seeking a customer-focused Service Desk Analyst to join SBS's 24/7 support team in Sydney. You will deliver frontline IT support for Windows, macOS, and business applications, ensuring accurate issue communication and resolution.

This is not an entry-level role; you should have 3+ years in a technology support environment, ITIL/ITSM experience, and the ability to work a rotating roster including after-hours calls.

Qualifications

• Proven customer service and problem-solving abilities.
• Strong time management and multitasking skills.
• Excellent communication, able to explain technical concepts to non-technical users.
• Team player with a proactive, positive attitude.
• Experience with common IT support tools and environments.

Responsibilities

• Provide frontline IT support across Windows, macOS, web, and phone channels.
• Perform basic system administration tasks and ensure security and data integrity.
• Maintain and update the Helpdesk database and document IT processes.
• Collaborate with 3rd party vendors and internal SBS teams to support the computer environment.

Skills

Customer service

Problem solving

Time management

Team player

Communication skills

Technical knowledge

Tools

ServiceNow

Job description

SBS Technology is seeking a customer-focused Service Desk Analyst to join SBS's 24/7 support team in Sydney. You will deliver frontline IT support for Windows, macOS, and business applications, ensuring accurate issue communication and resolution.

This is not an entry-level role; you should have 3+ years in a technology support environment, ITIL/ITSM experience, and the ability to work a rotating roster including after-hours calls.