Sydney Service Desk Analyst - IT Support & Customer Care

ForHealth Group; Sydney; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

20% off Dental treatments for you and,

Employee Assistance Program (EAP) – 24

Fitness Passport – access to discount

Zusammenfassung

ForHealth Group in Sydney's Leichhardt office is seeking a Service Desk Analyst to provide frontline IT support to staff and health practitioners. You’ll troubleshoot hardware, software and applications, log tickets, and guide users through solutions while working with a friendly, patient-focused team.

The role requires on-site work, rotating shifts from 7am to 8pm Monday to Friday and 8am to 1pm Saturdays, and unrestricted Australian work rights. Visa sponsorship is not available.

Qualifikationen

• Entry-level IT role suitable for someone starting out in IT
• Familiarity with ITIL framework would be beneficial but not essential

Aufgaben

• Respond to IT support requests in a friendly, professional, and timely manner
• Diagnose and resolve common hardware, software, and application issues
• Accurately log, update, and manage tickets within the service desk system
• Provide remote support and guide users through solutions step by step
• Create and update documentation and knowledge base articles
• Provide clear information and know when to elevate more complex issues to senior technicians
• Follow up with users to ensure issues are fully resolved and they feel supported

Jobbeschreibung

ForHealth Group in Sydney's Leichhardt office is seeking a Service Desk Analyst to provide frontline IT support to staff and health practitioners. You’ll troubleshoot hardware, software and applications, log tickets, and guide users through solutions while working with a friendly, patient-focused team.

The role requires on-site work, rotating shifts from 7am to 8pm Monday to Friday and 8am to 1pm Saturdays, and unrestricted Australian work rights. Visa sponsorship is not available.