Hybrid IT Service Desk Analyst – Growth & Training

Centorrino Technologies Pty Ltd.; Australia; Hybrid; AUD 55,000 - 85,000; Full time

Job summary

Centorrino Technologies Pty Ltd. is seeking an IT Service Desk Analyst to join the Transitions team in Australia. The role focuses on first-level support, troubleshooting, and resolving issues related to hardware, software, and networks.

You will manage calls, triage tickets, and maintain end-user accounts across modern platforms. The ideal candidate has demonstrated experience in service desk environments, strong communication skills, and a customer‑centric approach under pressure.

Qualifications

• Experience as an IT Service Desk Analyst.
• Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms.
• Strong customer service orientation and ability to work well under pressure.
• Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Experience with IT service desk software and ticketing systems is ideal.
• A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues.
• Exposure to networking fundamentals, SharePoint/OneDrive, and modern deployments.
• Knowledge of employee lifecycle and access management.
• Printer fleet management experience.

Responsibilities

• Manage inbound and outbound calls and emails to investigate and resolve end user issues.
• Triage inbound calls and tickets and escalated to senior teams when necessary.
• Manage end user accounts and devices across modern platforms.
• Create documentation and updating internal knowledge base.
• Develop strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

Skills

Experience as an IT Service DeskAnalys

Excellent communication skills

Customer service orientation

Problem-solving skills

Fast-paced environment adaptability

IT service desk software

Environment/account maintenance

Networking fundamentals

Employee lifecycle and access mgmt

Modern application deployment

Printer fleet management

Education

Relevant tertiary qualification in Information Technology

Microsoft certifications

ITIL certification

Tools

ConnectWise

PowerShell scripting

SharePoint and OneDrive

Ticketing systems

Remote support software

Monitoring tools

Job description

Centorrino Technologies Pty Ltd. is seeking an IT Service Desk Analyst to join the Transitions team in Australia. The role focuses on first-level support, troubleshooting, and resolving issues related to hardware, software, and networks.

You will manage calls, triage tickets, and maintain end-user accounts across modern platforms. The ideal candidate has demonstrated experience in service desk environments, strong communication skills, and a customer‑centric approach under pressure.