Trading Floor IT Support Engineer

Barrenjoey Capital Partners; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Barrenjoey Capital Partners is seeking an Associate Dealing Room Support Engineer to provide hands-on desktop and end-user support across our Sydney HQ and global offices. You will troubleshoot laptops, desktops, virtual desktops, and dealer voice systems, install software, manage patches, and maintain documentation to ensure a reliable user experience.

You will collaborate with IT colleagues, follow security standards, and support asset management while participating in IT projects.

Qualifications

• Diploma in IT or equivalent and minimum 12 months of work experience.
• Experience providing technical support to corporate end-users is desirable.
• Strong Microsoft Windows and Microsoft Office knowledge required.
• Knowledge of trading applications such as Bloomberg, Iress, Flextrade desirable.
• Active Directory, Intune, Powershell skills highly regarded.
• Understanding of dealer voice platforms is a plus.
• Excellent communication and customer service skills are imperative.

Responsibilities

• Provide first-line troubleshooting and support for laptops, desktops, virtual desktops, thin clients, dealer voice systems and peripheral hardware, along with their operating systems and software
• Assist with the deployment and maintenance of desktop infrastructure, including system upgrades, patch management, and software installations
• Work collaboratively with other team members and other teams to identify and resolve issues that impact end-user computing both at our Sydney HQ extending out into our global offices
• Maintain technical documentation, including standard operating procedures and support guides
• Follow corporate policies, security standards, and regulatory requirements in all end-user support activities
• Assist with managing and tracking corporate technology assets and maintaining accurate inventory records
• Contribute to improvements in end-user support workflows to ensure efficient and reliable user experience
• Participate in IT projects, gaining exposure to desktop support requirements and implementation
• Assist in preparing reports on support metrics and process effectiveness

Skills

Communication skills

Customer service

End-user support

Problem solving

Education

Diploma in IT or equivalent

Tools

Bloomberg

Iress

Flextrade

Active Directory

Intune

Powershell

Job description

Barrenjoey Capital Partners is seeking an Associate Dealing Room Support Engineer to provide hands-on desktop and end-user support across our Sydney HQ and global offices. You will troubleshoot laptops, desktops, virtual desktops, and dealer voice systems, install software, manage patches, and maintain documentation to ensure a reliable user experience.

You will collaborate with IT colleagues, follow security standards, and support asset management while participating in IT projects.