Service Desk Analyst - Level 1 IT Support (12-Month)

Toyota Finance Australia; Sydney; On-site; AUD 65,000 - 101,000; Full time

Job summary

Toyota Finance Australia is seeking a Service Desk Analyst to provide Level 1 IT support at our Grosvenor Place site in Sydney. You will handle incidents and requests via phone, email, remote tools and walk-up channels, ensuring timely updates to users.

The role requires 3+ years in a Service Desk/End User Computing environment, with strong communication and troubleshooting skills. ITIL knowledge and experience with SCCM/Intune are highly regarded. This is an onsite, 12-month daily rate contract.

Qualifications

• Minimum 3 years' experience in a Service Desk or End User Computing environment.
• Experience with Microsoft 365 stack including Teams, SharePoint, OneDrive.
• ITSM/ticketing experience, ideally ServiceNow; familiarity with ITIL practices.

Responsibilities

• Deliver Level 1 IT support across phone, email, remote and walk-up channels.
• Log, triage, resolve and escalate incidents and service requests with accurate records.
• Support end-user devices including laptops and mobile devices; manage onboarding and provisioning.

Skills

Customer service

Communication

Troubleshooting

End-user support

IT support

Education

IT qualifications

ITIL Foundation

Tools

ServiceNow

SCCM

Intune

Active Directory

Job description

Toyota Finance Australia is seeking a Service Desk Analyst to provide Level 1 IT support at our Grosvenor Place site in Sydney. You will handle incidents and requests via phone, email, remote tools and walk-up channels, ensuring timely updates to users.

The role requires 3+ years in a Service Desk/End User Computing environment, with strong communication and troubleshooting skills. ITIL knowledge and experience with SCCM/Intune are highly regarded. This is an onsite, 12-month daily rate contract.