Trade Services Admin & Scheduling Specialist

FCF Fire and Electrical; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

FCF Fire and Electrical in Australia is seeking an Administration Officer to support our Managers and Field Technicians. You will coordinate service and maintenance assignments, issue work orders and purchase orders, and keep clients updated while coordinating access for technicians.

Ideal candidates have prior admin experience, familiarity with SimPro/Uptick, and a proactive, KPI-driven mindset. This is a full-time role within a collaborative, family-oriented team.

Qualifications

• Experience in an administrative role and in the trade sector is highly regarded.
• Organised, self-motivated and able to work autonomously or in a team.
• Familiarity with SimPro or Uptick software or similar systems is preferred.
• Strong communication and customer service skills.
• Ability to meet KPI targets.

Responsibilities

• Arrange service and maintenance assignments through Uptick/SimPro.
• Produce and distribute work orders and purchase orders.
• Keep clients updated on task progress and arrange technician access.
• Manage invoicing for completed tasks.
• Liaise with territory manager and prepare estimates for additional tasks.
• Answer service call inquiries and coordinate invoicing as needed.
• Complete various administrative tasks and provide client support by phone and email.

Skills

Administrative experience

Trade sector administration

Organised

Self-motivated

Communication skills

Customer service focus

Tools

SimPro/Uptick

Job description

FCF Fire and Electrical in Australia is seeking an Administration Officer to support our Managers and Field Technicians. You will coordinate service and maintenance assignments, issue work orders and purchase orders, and keep clients updated while coordinating access for technicians.

Ideal candidates have prior admin experience, familiarity with SimPro/Uptick, and a proactive, KPI-driven mindset. This is a full-time role within a collaborative, family-oriented team.