Client Services Administrator — National Accounts

FCF Fire and Electrical; Hervey Bay; On-site; AUD 55,000 - 65,000; Full time

Job summary

FCF Fire & Electrical is seeking a highly organised Administration Assistant to support day-to-day operations and service our national client accounts. This role offers variety in a fast-paced environment and a strong focus on customer service.

Working with the National Key Accounts Manager, you'll coordinate maintenance schedules, manage client communications and ensure admin processes run smoothly. The ideal candidate has experience in administration or coordination and excellent

Qualifications

• Previous experience in an administration, customer service or coordination role.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High attention to detail and accuracy.
• Ability to prioritise competing tasks and meet deadlines.
• Experience with SIMPRO is desirable.

Responsibilities

• Providing general administrative support to the business
• Answering and directing phone calls and email enquiries
• Preparing quotations, reports and client documentation
• Scheduling and coordinating service appointments and maintenance works
• Assisting with national client work orders and service requests
• Monitoring client portals and ensuring tasks are actioned within required timeframes
• Liaising with technicians, subcontractors, suppliers and clients
• Updating and maintaining accurate records across business systems
• Assisting with invoicing, purchase orders and administration tasks as required

Skills

Administration

Customer service

Coordination

Communication

Time management

Attention to detail

Tools

SIMPRO

Job description

FCF Fire & Electrical is seeking a highly organised Administration Assistant to support day-to-day operations and service our national client accounts. This role offers variety in a fast-paced environment and a strong focus on customer service.

Working with the National Key Accounts Manager, you'll coordinate maintenance schedules, manage client communications and ensure admin processes run smoothly. The ideal candidate has experience in administration or coordination and excellent