Administration Officer - Fire Protection Industry

FCF Fire and Electrical; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

FCF Fire and Electrical in Australia is seeking an Administration Officer to support our Managers and Field Technicians. You will coordinate service and maintenance assignments, issue work orders and purchase orders, and keep clients updated while coordinating access for technicians.

Ideal candidates have prior admin experience, familiarity with SimPro/Uptick, and a proactive, KPI-driven mindset. This is a full-time role within a collaborative, family-oriented team.

Qualifications

• Experience in an administrative role and in the trade sector is highly regarded.
• Organised, self-motivated and able to work autonomously or in a team.
• Familiarity with SimPro or Uptick software or similar systems is preferred.
• Strong communication and customer service skills.
• Ability to meet KPI targets.

Responsibilities

• Arrange service and maintenance assignments through Uptick/SimPro.
• Produce and distribute work orders and purchase orders.
• Keep clients updated on task progress and arrange technician access.
• Manage invoicing for completed tasks.
• Liaise with territory manager and prepare estimates for additional tasks.
• Answer service call inquiries and coordinate invoicing as needed.
• Complete various administrative tasks and provide client support by phone and email.

Skills

Administrative experience

Trade sector administration

Organised

Self-motivated

Communication skills

Customer service focus

Tools

SimPro/Uptick

Job description

FCF is an industry leader in providing essential fire safety & training services, electrical/fire protection services and building compliance requirements to our customers Australia wide.

We are looking for an Administration Officer to join our fast paced, dynamic team to provide general support and administrative assistance to our Managers & Field Technicians.

FCF is a company that is fair and cares about its employees & families. We instill our core values in our team to ensure we have the right people on board who work together to achieve our company goals. We are a small tight knit family run company looking to add to our growing team.

To be considered for this role it is ESSENTIAL that you have -

Experience in an administrative role and prior experience in trade sector administration will be highly regarded

Organised, Self-motivated, able to work autonomously or in a team

Previous experience with SimPro/Uptick software or similar systems will be highly regarded

Have drive to achieve company KPI's & targets

Good Communication skills, both written and verbal

Strong Customer Service focus and flexible attitude

Role Description

In the position of administration officer, your duties will involve:

Aiding in arranging service and maintenance assignments through Uptick/SimPro.

Producing and distributing Work Orders to subcontractors and Purchase Orders to wholesalers.

Maintaining clients updated on task advancement and arranging access for technicians.

Managing invoicing for finalised tasks.

Liaising with territory manager and preparing estimates for supplementary tasks when necessary.

Addressing service call inquiries by generating, coordinating, and invoicing as appropriate.

Completing various administrative tasks as assigned.

Delivering exceptional client support via phone and email interactions.

The role is full time with a competitive remuneration package on offer.

All applications will be Confidential.

Thank you for your interest - Only shortlisted candidates will be contacted.

Only those applicants who have the right to work, and are currently residing in Australia will be considered.