Trade Sales & Customer Relations

All Purpose Coatings; Melbourne; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Onsite parking

Job summary

All Purpose Coatings Pty is seeking a customer acquisition and relationship-building specialist for our Hallam and Keilor sites. The role focuses on face-to-face service, order processing, and expanding our Melbourne presence.

You will cover both branches, travel between sites, and support growth through lead validation and outreach. A current driver’s licence is required for travel between locations.

Qualifications

• Experience: Previous customer service experience is essential; sales and trade experience are highly regarded.
• Tech Savvy: Proficient in Outlook, the Internet, and CRM systems.
• Mindset: An unwavering drive to succeed and open to development.
• Requirements: A current driver's licence is required for travel between Hallam and Keilor (ute may be provided).

Responsibilities

• Customer Service: Provide exceptional face to face service for walk-in trade and retail customers.
• Enquiry Management: Answer phone calls and process customer orders via email and phone.
• Relationship Building: Maintain strong relationships with existing clients and seek new opportunities.
• Branch Support: Provide coverage for both Hallam and Keilor branches when needed.
• Growth & Outreach: Conduct lead validation and research to expand Melbourne presence.

Skills

Customer service

Sales experience

CRM proficiency

Driver's license

Tech-savvy

Tools

CRM systems

Outlook

Job description

If smashing targets, acquiring customers, building relationships, and hitting KPI's in a fun but business-focused atmosphere gets you excited then we have an opportunity for you!

We are a specialist manufacturer and wholesaler supplying the construction and trade industry, with a reputation for quality products and expert advice—often referred to as the \"Apple\" of the coating industry.

The Opportunity

We are looking for a customer acquisition and relationship building star to support our Victorian operations. This is a dual site roleprimarily based at our Hallamsite, with regular travel to our Keilorbranch to provide coverage and support. This position is perfect for a candidate located between both branches who is looking for a progressive, supportive career path.

Your Responsibilities

In this role, approximately 90% of your time will be customer focused. While you may assist with order picking during peak periods.

• Customer Service: Provide exceptional face to face service for walk-in trade and retail customers.

• Enquiry Management: Answer phone calls and process customer orders via email and phone.

• Relationship Building: Actively maintain strong relationships with existing clients and seek out new customer opportunities for both Hallam and Keilor.

• Branch Support: Provide vital support and coverage for both branches when team members are on leave or unavailable.

• Growth & Outreach: Conduct lead validation and research to expand our Melbourne presence.

Your background

Sales is your profession and your art. You are driven to be the best and leave no stone unturned when it comes to hitting targets.

• Experience: Previous customer service experience is essential; sales and trade experience are highly regarded.

• Tech Savvy: Proficient in Outlook, the Internet, and CRM systems.

• Mindset: You possess an unwavering drive to succeed and an open mindset willing to be developed for greater success.

• Requirements: A current driver's licence is required for travel between Hallam and Keilor (a company ute may be provided for consecutive days at an alternate branch).

Your Benefits

• Stability: Enjoy great systems, ongoing training, and consistent weekday hours.

• Career Growth: Join a rapidly expanding organisation with genuine career advancement opportunities.

• Support: Work with a team that is enthusiastic, committed, and supportive.

• Perks: Onsite parking provided.