Sales Support

Gold Star Recruitment Services; Melbourne; On-site; AUD 65,000 - 72,000; Full time

Job summary

Gold Star Recruitment Services – Bayswater VIC is seeking a Sales Support professional to be the central contact for customers and the B2B desk. You will turn inquiries into quotes and orders while keeping the on‑road sales team running smoothly.

Reporting to the Sales Manager, you will manage quotes, bookings, and data in FileMaker, with a focus on accuracy and timely communication. Ideal for someone organized, with automotive/parts exposure and a service‑morphic mindset.

Qualifications

• Experience in internal sales, customer service, parts, service or trade counter roles in a busy environment.
• Strong organisational skills and attention to detail.
• Comfort with CRM/ERP systems and Microsoft Office, especially Excel.

Responsibilities

• Be the main contact for retail customers via phone, email and web, determining vehicle and roof set‑ups.
• Advise customers on products that fit their vehicle and intended use.
• Issue same‑day written quotes and follow up to close sales.
• Process orders and payments and book fittings for customers.
• Support the B2B desk with reseller orders and quotes, and cover phones when needed.
• Coordinate field activities, travel, expenses and field orders.
• Prepare pre‑visit reports and follow‑ups for reps, and maintain accurate records.

Skills

Customer service

Internal sales

CRM experience

Excel

Tools

Excel

Job description

Gold Star Recruitment Services – Bayswater VIC

• Love a role where no two days look the same and you are the person everyone relies on?
• Be the go-to hub for customers, the B2B desk and an on-road sales team
• $65 - $72k pa + super – based on skills and experience
• Monday to Friday - Full-time permanent role - Located in Bayswater

Sales Support

• Love a role where no two days look the same and you are the person everyone relies on?
• Be the go-to hub for customers, the B2B desk and an on-road sales team
• $65 - $72k pa + super – based on skills and experience
• Monday to Friday - Full-time permanent role - Located in Bayswater

About the Company

Wedgetail Roof Racks is a respected Australian business known for quality products, strong customer relationships and a genuine commitment to doing things well. Their team values integrity, accountability, service and continual improvement, and they are looking for someone who will bring those same values into the role.

This is a business where people work together, support one another and take pride in delivering a great experience for customers. If you are looking for a role where you can be trusted, valued and given variety in your day, this is a wonderful opportunity to join a positive and hardworking team.

About the Role

This Sales Support role sits at the centre of the Sales & Marketing team, reporting to the Sales Manager. You will be the first voice customers hear, turning their questions into quotes and orders, while also keeping the B2B desk and the on-road sales team running smoothly.

It is a genuine mix of customer service, sales support and coordination, ideal for someone who is organised, hands‑on with vehicles and products, and happy being the reliable person others can count on.

What You’ll Be Doing

• Be the main contact for retail customers: answering enquiries by phone, email and web, and working out their vehicle, body type and roof set-up
• Guide customers to the right fit: advising on which products suit their vehicle and how they plan to use it
• Win the sale: issuing same-day written quotes and following them up until you have an outcome
• Take it across the line: processing orders and payments and booking customers in for fitting
• Support the B2B desk: entering reseller orders, preparing B2B quotes, processing warranty claims and covering the phones when needed
• Back up the field sales team: keeping task lists and follow-ups on track, planning trips and routes, booking travel and accommodation, processing expenses and entering field orders
• Brief the reps before they walk in: preparing pre‑visit account reports and next‑day summaries
• Keep it all connected: maintaining accurate customer records in FileMaker, joining the weekly sales meeting and sharing recurring customer and fitment feedback

About You

You will ideally have experience in internal sales, customer service, parts, service or trade counter roles within a busy, high-volume inbound environment.

You will also bring:

• Mechanical or automotive aptitude, with the ability to understand vehicle variants, body types and fitment requirements
• Experience supporting a field-based team, including scheduling, travel and expense administration
• Accurate data entry and strong attention to detail, even with frequent interruptions
• Excellent written and verbal communication, including clear, concise emails and SMS
• Confidence with CRM or ERP systems and the Microsoft Office suite, especially Excel
• The ability to work autonomously, juggle competing priorities and follow tasks through to completion
• Strong alignment with integrity, accountability, service and continual improvement

Experience with automotive parts or accessories will be highly regarded.

Our Values

• Dependable
• Adaptable
• Customer Focused
• Real

Why Apply?

This is a role with real variety, responsibility and the chance to make a difference. One minute you are helping a customer find the right fit, the next you are keeping a rep on the road and on schedule. You will be joining a business that values people, encourages initiative and offers a supportive team environment.

If you enjoy being the person who keeps things moving, helps others succeed and takes pride in great service, this could be the perfect next step for you.