Trade Counter Sales

Air Diffusion Agencies PTY LTD; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Paltech, part of the Air Diffusion Agencies Group, is seeking a full-time Trade Counter Salesperson for our Knoxfield team. The ideal candidate is customer service focused and ready to support a growing business.

Join a fast-growing company with a great product range and opportunities for career development across multiple branch locations in Australia.

Qualifications

• Experience in customer service and sales is essential.
• Strong written and verbal communication skills.
• Computer literacy required for order processing and quotes.
• Experience in Refrigeration & Air Conditioning industry preferred but not essential.
• Ability to build relationships and upsell/cross-sell products.

Responsibilities

• Process and follow up customer orders, quotes and telephone enquiries.
• Identify opportunities to upsell or cross-sell products.
• Build and strengthen key customer relationships and add value to existing customers.
• Liaise with warehouse and production teams.
• Pick/Pack/check orders and ensure paperwork is correct.
• Assist in checking and maintaining inventory.

Skills

Customer service

Sales

Communication

Computer literacy

HVAC industry experience

Attention to detail

Relationship building

Job description

Paltech is a leader of innovation, manufacturing and wholesaling a wide range of heating and cooling products. Part of the Air Diffusion Agencies Group, Paltech is on a significant path of growth, we now have an opportunity for a Trade Counter Sales role to assist our growing team.

We are seeking a full‑time Trade Counter Salesperson to join our Knoxfield team. The ideal candidate will be a passionate, customer service focused team member.

Why Air Diffusion Australia?

• Be part of a larger company with 12 branch locations across Australia
• Opportunity for career development as the business expands
• Fast growing company
• Great product range including the best HVAC unit brands

Key duties will include:

• Processing & follow up of customer orders, quotes and telephone enquiries.
• Identifying opportunities to upsell or cross sell products.
• Build and strengthen key customer relationships and value add to an existing customer base.
• Liaising with warehouse and production teams
• Picking / Packing / checking orders and ensuring paperwork is correct.
• Assisting in checking and maintaining inventory.

To be considered for this role, you will have:

• Ability to build and maintain strong relationships.
• Experience in customer service and sales.
• Exceptional written and oral communication skills.
• Computer Literacy.
• Experience in the Refrigeration & Air Conditioning Industry would be preferred but not essential.
• Strong attention to detail, with the ability to work under pressure.