Counter Sales

Polyaire; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Full training in operations

Great work-life balance

Professional growth opportunities

Supportive team environment

Free uniform allocation

Employee Assistance Program

Service Awards Program

Employee Referral Program

Novated leasing options

Workplace banking and wellbeing

Job summary

Polyaire in Melbourne, Australia, is seeking a Counter Sales team member to deliver excellent customer service at the trade counter and support daily operations. You will promote Polyaire as the leading air conditioning supplier, assist with sales, invoicing, and data entry, and work closely with the warehouse and service teams.

Role requires strong organisational skills, MS Excel proficiency, and ERP experience; prior retail or sales support is desirable.

Qualifications

• Excellent organisational skills and attention to detail.
• Computer literacy with MS Excel proficiency.
• Understanding of the air conditioning market (desirable).
• Experience in sales support, customer service or a related retail role.
• Experience with ERP software systems.

Responsibilities

• Identify customer needs and recommend appropriate products and solutions.
• Process sales orders, payments and dispatch documentation.
• Provide knowledgeable, friendly front-counter service to customers.
• Maintain accurate inventory counts and assist stock management.
• Coordinate with warehouse to ensure timely order fulfillment and delivery.
• Support credit claim processing and end-of-month reconciliations.
• Assist with daily invoicing and maintain clean, organized counter area.

Skills

Organisational skills

MS Excel

Air conditioning market knowledge

Retail customer service

ERP software experience

Tools

ERP software

Job description

About Us

Polyaire is a wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

About the role

We now have an exciting opportunity for a Counter Sales team member to join our team and support our daily operations.

Counter Sales will be responsible for providing an excellent customer service experience to our customers, and promoting Polyaire as the preferred supplier and market leader in air conditioning products.

In addition to excellent customer service, Counter Sales provides essential administrative and data entry support to the team and Branch Supervisor, as well as assisting the warehousing team, helping ensure the efficient operation of the sales department.

What does my day to day look like?

• Identifying customer needs and recommending appropriate products and solutions
• Processing sales orders, customer payments and all dispatch documentation
• Providing knowledgeable and friendly assistance to customers at the trade counter
• Maintaining accurate inventory counts and stock management
• Liaising with the wider team to ensure customer queries are resolved in a timely manner
• Accurately processing sales transactions and handling customer inquiries with a solution-focused approach
• Working closely with warehouse personnel to ensure accurate and timely sales orders and deliveries
• Processing daily invoicing and assist to ensure sales orders are ready to be invoiced
• Meeting and greeting our customers, providing exceptional customer service on our front counter
• Assisting the service team with credit claim processing
• End of month KPI reconciliations
• Ensuringcompliance with credit procedures as issued by the Credit Department
• Warehouse duties, includingpick, pack, and dispatch orders accurately and on time
• Operatingforklifts, pallet jacks, and other warehouse equipment
• Monitoring inventory levels and alerting supervisors onstock issues
• Assisting in inventory cycle counts and discrepancy investigations
• Assisting in unloading deliveries and checking items against delivery dockets
• Assemblingparts or kits to production standards
• Conducting visual quality checks on completed assemblies
• Maintaining cleanliness and order of warehouse
• Reporting assembly issues

What you will bring to the role:

• Excellent organisational skills and attention to detail
• Computer literacy skills and familiarity of Microsoft Office Suite, particularly MS Excel
• An understanding of the air conditioning market with previous experience (desirable)
• Experience in sales support, customer service or a related role within a retail environment
• Experience in Enterprise Resource Planning (ERP) software systems

Why join the Polyaire Team?

• A competitive salary on offer
• Full training in all aspects of the business operations
• Great work life balance — no weekend work or late nights!
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
• Access to our Employee Assistance Program
• Service Awards Program
• Employee Referral Program — get rewarded with a cash incentive for referring great people!
• Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
• Access to our Workplace Banking and Financial Wellbeing Program
• Free annual flu vaccinations

Please note you must be an Australian citizen or permanent resident at the time of submitting your application.