Trade Counter Assistant

Vulcan; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flat culture

Growth opportunities

Environmental responsibility

Inclusive workplace

Competitive salary

Job summary

Vulcan Aluminium site is seeking a Trade Counter Assistant to support walk-in customers and handle sales enquiries. The role emphasises delivering exceptional service and product knowledge, with a focus on accuracy and efficiency.

Standard hours are 8am–4pm, with potential flexibility to accommodate business needs. Key responsibilities include processing quotes, orders, and providing suitable solutions to customers, while maintaining safety and attention to detail in a busy counter environment.

Qualifications

• Previous customer service and sales experience (preferred but not essential).
• Ability to work independently and part of the team.
• Attention to detail.
• Intermediate computer skills.

Responsibilities

• Assisting walk-in customers with a range of product enquiries.
• Processing general phone and face to face sales enquiries.
• Preparing sales quotes and orders.
• Providing suitable solutions to our existing and potential customers.
• Delivering excellent customer service and support through the sales process.

Skills

Customer service

Sales experience

Independence

Attention to detail

Computer skills

Job description

Job Description

Description

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

About the role:

Join our Vulcan Aluminium site as a Trade Counter Assistant. Standard hours: 8am - 4pm however, some flexibility might be offered. A willingness to learn and strong customer focus are key to success in this role. We offer support and opportunity to upskill!

What you will be responsible for:

• Assisting walk-in customers with a range of product enquiries
• Processing general phone and face to face sales enquiries
• Preparing sales quotes and orders
• Providing suitable solutions to our existing and potential customers
• Delivering excellent customer service and support through the sales process

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successfu

Requirements

• Previous customer service and sales experience (preferred but not essential)
• Ability to work independently and part of the team
• Attention to detail
• Intermediate computer skills

Benefits

• Unique non-hierarchical, flat culture where everyone is empowered to make their own decisions.
• We are passionate about our people and supporting them to reach their full potential. With opportunities for growth, we’re dedicated to investing in our people and supporting their success.
• Dedicated to a better tomorrow. We’re actively working to minimise negative impact and maximise positive impact on our environment.
• Our belief is that being a diverse and inclusive workplace makes us better in every way.
• Secure future and solid career, along with a generous base salary.

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role.