Customer Service + Sales Support

Vulcan Steel Structures, Inc.; Ipswich City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Parental leave

Employee Assistance Programme

Professional but relaxed culture

Job summary

Vulcan Steel Structures, Inc. in Australia is seeking a customer-focused sales support person to handle phone and face-to-face inquiries, prepare quotes and orders, and provide effective solutions to our customers.

You will support both sales and warehouse operations while contributing to a professional yet relaxed company culture. On-the-job training is provided, along with generous parental leave and an Employee Assistance Programme.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to work independently and in a team.

Responsibilities

• Processing general phone and face to face sales enquiries
• Preparing sales quotes and orders
• Providing suitable solutions to our existing and potential customers
• Delivering excellent customer service and support through the sales process
• Supporting warehouse operations, including manifests, goods receipting, entering cycle count data and filing

Skills

Customer service

Sales experience

Job description

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving every facet of our business.

What you will be responsible for:

• Processing general phone and face to face sales enquiries
• Preparing sales quotes and orders
• Providing suitable solutions to our existing and potential customers
• Delivering excellent customer service and support through the sales process
• Supporting warehouse operations, including manifests, goods receipting, entering cycle count data and filing

Requirements

• Previous customer service and sales experience (preferred but not essential)
• Ability to work independently and part of the team

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

• On the job training
• Generous parental leave policy
• Employee Assistance Programme
• Professional but relaxed company culture

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role.