Internal Sales Consultant

Vulcan; Albury City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site work

On-the-job training

Generous parental leave

Employee Assistance Programme

Professional but relaxed company CULT

Job summary

Vulcan is seeking an office-based internal sales professional in Albury, Australia. You will be the first point of contact for customers, working closely with internal teams and external partners to sell engineering steel, stainless and aluminium products.

You will respond to inbound enquiries, proactively reach out to customers, process orders and quotes, and support business development. On-site Monday to Friday 8.00am-4.30pm, with a focus on customer service and stock management.

Qualifications

• Knowledge/experience with in the Metal industry is an advantage.
• Previous customer service and sales experience is preferred but not essential.

Responsibilities

• Responding to inbound enquiries via phone and email in a timely and professional manner.
• Proactive customer outreach through outbound calling.
• Processing customer orders and preparing accurate quotes.
• Proactively following up with customers to ensure satisfaction and gather feedback.
• Collaborating with the sales team to support business development and identify opportunities.
• Building and maintaining strong customer relationships.
• Assisting with stock management and inventory control.
• Handling general administrative tasks as needed.

Job description

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

About the role

In thisoffice-based internal sales role, you will be thefirst point of contact for customers, working closely with internal teams and external partners. You’ll be responsible forselling engineering steel, stainless and aluminium products.

What You’ll Be Doing:

• Responding to inbound enquiries via phone and email in a timely and professional manner
• Proactive customer outreach through outbound calling
• Processing customer orders and preparing accurate quotes
• Proactively following up with customers to ensure satisfaction and gather feedback
• Collaborating with the sales team to support business development and identify opportunities
• Building and maintaining strong customer relationships
• Assisting with stock management and inventory control
• Handling general administrative tasks as needed

• On-site Monday to Friday 8.00am-4.30pm
• Knowledge/ experience with in the Metal industry an advantage
• Previous customer service and sales experience (preferred but not essential)
• Ability to work independently and part of the team
• Attention to detail
• Intermediate computer skills

Please note that, as health and safety are important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

• On the job training
• Generous parental leave policy
• Employee Assistance Programme
• Professional but relaxed company culture