Tourism & Visitor Experience Officer (Casual, On-Site)

Hawkesbury City Council; Melbourne; On-site; AUD 49,000 - 69,000; Part time

Benefits offered by this job

On-Site Parking

Fitness Passport Option

Health and Wellbeing Program

Employee Assistance Program for staff

Job summary

Hawkesbury City Council is looking for a casual Visitor Economy Officer based in Richmond to help deliver visitor information and support the council's tourism initiatives. The role includes variable hours, covering leave and peak periods to assist the public and visitors.

You will bring tourism or customer service experience, strong interpersonal skills, and the ability to work autonomously across locations.

Qualifications

• Certificate III in Tourism or equivalent is required.
• Experience with customers and stakeholders in tourism or visitor services.
• Experience helping the public with visitor experiences and information.
• Strong internet and media use for information gathering.
• Understanding of tourism or destination promotion principles preferred.
• Experience with cash handling and basic reconciliation.
• WWCC or willingness to obtain prior to employment.

Responsibilities

• Provide visitor information to the public and support tourism activities.
• Assist with shifts across busy periods and leave coverage.
• Work autonomously and across multiple locations or community delivery.

Skills

Interpersonal skills

Customer service

Stakeholder engagement

Research and writing

Cash handling

Desktop publishing

Microsoft Office

Online info gathering

Education

Certificate III in Tourism or equivalent

Certificate IV Tourism

First Aid certificate

Class C Driver's Licence

Working with Children Check (WWCC)

Tools

Microsoft Office

Job description

Hawkesbury City Council is looking for a casual Visitor Economy Officer based in Richmond to help deliver visitor information and support the council's tourism initiatives. The role includes variable hours, covering leave and peak periods to assist the public and visitors.

You will bring tourism or customer service experience, strong interpersonal skills, and the ability to work autonomously across locations.