Visitor Economy Officer

Hawkesbury City Council; Sydney; On-site; AUD 49,000 - 69,000; Part time

Benefits offered by this job

Great working environment

Health and Wellbeing Program

Fitness Passport Option

Employee Assistance Program for you &;

On-Site Parking

Job summary

Hawkesbury City Council is seeking a casual Visitor Information Officer based in Richmond to assist the public with visitor information and support council tourism activities.

You will bring experience in tourism or visitor services, strong communication skills, and the ability to work autonomously across locations, with on-site parking and a Fitness Passport option available.

Qualifications

• Certificate III in Tourism or equivalent.
• Experience engaging with customers, visitors or stakeholders in tourism, visitor services or customer-focused environment.
• Extensive experience in assisting the public with their visitor experience.
• High level skills in using internet, online and print media for information gathering.
• Understanding of tourism, visitor economy or destination promotion principles or willingness to develop this knowledge.
• Experience using Microsoft Office suite.
• Proven research and writing skills.
• Experience in cash handling and basic reconciliation procedures.
• The right to live and work in Australia.
• Class C Drivers Licence; Working with Children Check (WWCC) or willing to obtain prior to employment.
• Successful applicants will undergo background checks and medical declaration.
• First Aid certificate.
• Experience and skills in desktop publishing.
• Experience working across multiple locations or in community-based service delivery.

Responsibilities

• Assist in the provision of visitor information to the general public and support council’s tourism activities.
• Work across locations to support busy periods and leave coverage.
• Engage with internal and external stakeholders to ensure accurate information is provided.

Skills

Interpersonal skills

Research skills

Writing skills

Education

Certificate III Tourism

Certificate IV Tourism

Tools

Microsoft Office

Job description

Be passionate. Be progressive. Hawkesbury City Council.

• Casual Employment / $42.86 per hour
• On-Site Parking
• Fitness Passport Option

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

The Role

Reporting to the Visitor Information Centre Lead and based in Richmond, this is a casual position, hours of work will vary from week to week and will include covering shifts for periods of leave and coverage in busy periods, as required. The purpose of the position is to assist in the provision of visitor information to the general public and people of the City of the Hawkesbury and to support Council’s strategic tourism activities.

About You

You will have experience working in a tourism role and will demonstrate excellent interpersonal skills in dealing with internal and external stakeholders and customers. You will be enthusiastic, motivated, approachable and have experience working autonomously in a similar position.

• Certificate III in Tourism or equivalent
• Experience engaging with customers, visitors or stakeholders in tourism, visitor services or customer focused environment.
• Extensive experience in assisting the public with their visitor experience
• High level skills in using the internet, online and print media for accurate information gathering
• Understanding of tourism, visitor economy or destination promotion principles or willingness to develop this knowledge
• Experience using Microsoft Office suite
• Proven research and writing skills
• Experience in cash handling and basic reconciliation procedures
• The right to live and work in Australia
• Class C Drivers LicenceWorking with Children Check (WWCC) or willing to obtain prior to employment
• Successful applicants will be required to undergo background (police) checks and medical declaration
• Certificate IV Tourism
• First Aid certificate
• Experience and skills in desktop publishing
• Experience working across multiple locations or in community-based service delivery

The Rewards

• Great working environment
• Health and Wellbeing Program
• Fitness Passport Option
• Employee Assistance Program for employees and their family