Tourism Operations & Reservations Coordinator

Down Under Tours; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Down Under Tours in Cairns and Tropical North Queensland is seeking a Reservations & Operations Consultant to coordinate bookings, dispatch and guest communications to keep day tours and charters running smoothly. You will be the glue between the office, drivers, and guests, ensuring each tour departs on time and with the right resources.

This role requires weekend work, strong organisation, and a client-focused mindset as you build rapport with drivers and navigate amendments, while supporting

Qualifications

• Tact and patience when working with diverse guests and team members.
• Strong planning and organisational skills with attention to detail.
• Self-motivation, flexibility and reliability in a fast-paced setting.
• Genuine client focus and a calm, professional approach.
• Interest in building knowledge of tourism industry and distribution chains.
• Ability to compile basic reports when required.
• Maintains composure under pressure during busy periods.

Responsibilities

• Enter FIT email bookings and new group bookings/amendments.
• Answer phone calls with queries, confirmations and new bookings.
• Assist operations dispatch and field driver queries for pickups.
• Communicate with drivers via radio and support guides with amendments.
• Build rapport with drivers and understand coach types and luggage limits.
• Complete scheduling for charter and FIT efficiently and dispatch drivers daily.
• Cross-hire vehicles when at capacity and complete groups checklists.

Skills

Tact & patience

Planning & organisational skills

Self-motivation & reliability

Client focus

Interest in tourism industry

Basic reporting ability

Staying calm under pressure

Job description

Down Under Tours in Cairns and Tropical North Queensland is seeking a Reservations & Operations Consultant to coordinate bookings, dispatch and guest communications to keep day tours and charters running smoothly. You will be the glue between the office, drivers, and guests, ensuring each tour departs on time and with the right resources.

This role requires weekend work, strong organisation, and a client-focused mindset as you build rapport with drivers and navigate amendments, while supporting