Reservations Consultant (Casual, Cairns) – Learn & Grow

Australian Adventure Group Holdings Pty Ltd; Cairns Regional; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Flexible roster

Comprehensive training

Work-from-home potential

Job summary

Australian Adventure Group Holdings Pty Ltd in Cairns is seeking a passionate Reservations Consultant to join our Reservations Team. You will handle enquiries and bookings across our Australian adventure tours, delivering outstanding customer service and ensuring guests and travel agents have accurate information.

The casual role offers 16–24 hours per week across 3–4 days, with comprehensive training. There may be an opportunity to work from home once trained, subject to business requirements.

Qualifications

• At least 1 year in reservations, travel agency ops or similar customer-facing role.
• Excellent written and verbal communication with strong phone/email etiquette.
• Strong IT skills and ability to learn new systems quickly.
• Excellent organisational skills with attention to detail.
• Proactive, can-do attitude with problem-solving and multitasking abilities.
• Customer-focused approach and ability to identify sales opportunities.

Responsibilities

• Manage reservation enquiries across phone, email, live chat and travel agency partners (OTAs).
• Process and confirm bookings through Operator Hub, Rezdy, Website Travel and Hero.
• Respond to guest and travel agent questions, concerns and feedback.
• Liaise with tour guides and operations teams for guest requests and bookings.
• Develop product knowledge to provide accurate information and upsell where appropriate.

Skills

Communication skills

Organised

Customer focus

Proactive attitude

Multitasking

Tools

Operator Hub

Rezdy

Website Travel

Hero

Job description

Australian Adventure Group Holdings Pty Ltd in Cairns is seeking a passionate Reservations Consultant to join our Reservations Team. You will handle enquiries and bookings across our Australian adventure tours, delivering outstanding customer service and ensuring guests and travel agents have accurate information.

The casual role offers 16–24 hours per week across 3–4 days, with comprehensive training. There may be an opportunity to work from home once trained, subject to business requirements.