Reservations and Operations Coordinator

Down Under Tours Australia; Cairns Regional; On-site; AUD 46,000 - 62,000; Full time

Job summary

Down Under Tours currently seeks a Reservations and Operations Consultant in Cairns to support bookings, driver scheduling and day-to-day dispatch. You will coordinate reservations, coach movements and communications across teams, delivering accurate, timely information to drivers and clients.

Ideal candidates have tourism or hospitality experience, strong planning and problem-solving skills, and proficient MS Office abilities.

Qualifications

• Experience in transport logistics or tourism essential.
• Strong planning and organisational skills with attention to detail.
• Excellent written and brilliant verbal communication, with the ability to think sequentially.

Responsibilities

• Enter email bookings.
• Answer phone calls, enquiries, confirmations and new bookings.
• Complete scheduling for vehicles and drivers with efficiency and accuracy.
• Prepare and distribute paperwork and instructions for Driver Guides; maintain day-long communication via phone/radio.
• Coordinate daily operations, monitor timelines and organise alternatives during delays.
• Complete daily checklists and checkpoint times throughout the shift.
• Review and update daily Driver Guides schedules, ensure regulatory compliance and accommodate driver preferences.

Skills

Communication

MS Office

Teamwork

Problem solving

Tools

MS Office

Job description

RESERVATIONS & OPERATIONS Coordinator - Down Under Tours

Join the Team at Down Under Tours as a Reservations and Operations Consultant – bring your passion and experience in tourism or hospitality to Down Under Tours!

Down Under Tours operates extensive day tours to popular destinations such as Kuranda, Cape Tribulation and Daintree. We also provide a highly professional and diverse coach charter service including group touring and private charters.

The Opportunity

This role plays a vital link within both our Reservations and Operations & Logistics Teams. As a Reservations and Operations Consultant, you will work across departments and ensure every day that all Reservations and Coach and Driver movements, including morning dispatch of all coaches, are coordinated efficiently. Working as a team, this is a collaborative role that requires outstanding communication, including a brilliant telephone manner.

This position includes weekend work. Below is the breakdown of the hourly pay rates:

• Monday to Friday - $33.31 / hour
• Saturday - $38.06 / hour
• Sunday - $45.20 / hour

Tasks and Responsibilities

• Entering email bookings
• Answering phone calls, including enquiries, confirmations, and new bookings
• Complete scheduling for vehicles and drivers with efficiency and accuracy
• Prepare and distribute paperwork and instructions for all Driver Guides, and maintain communication throughout the day via phone and radio
• Coordinate the operations of the day, whilst using monitoring tools to ensure time deadlines are met, and organising alternative resources in circumstances like traffic delays
• Complete daily checklists and meeting checkpoint times throughout the shift
• Check & update daily schedules for Driver Guides, ensuring regulatory compliance, and driver preferences are accommodated

About you

• Previous experience in transport logistics and/or the tourism industry is essential
• Display a high level of planning and organisational skills and can demonstrate attention to detail.
• Can think on the spot and problem-solve
• Enjoy working in a team environment with the ability to prioritise workloads
• Excellent written and brilliant verbal communication skills, with the ability to think sequentially and logically
• Strong working knowledge of MS Office suite of programs, and experienced at learning new systems quickly
• Applicants must possess, or be eligible to obtain, a Working with Children Check (Blue Card)

For over 35 years, Down Under Tours (DUT) has been a leading tour operator and coach charter company, employing over 50 staff. Our day touring program is one of the most extensive in the region, incorporating Kuranda, Daintree, Cape Tribulation, and Cooktown. We also operate widespread coach charter services throughout the region and south along the East Coast. DUT sets itself apart from our competitors with our exceptional fleet of vehicles and outstanding customer service.