Reservations & Operations Consultant

Down Under Tours; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Down Under Tours in Cairns and Tropical North Queensland is seeking a Reservations & Operations Consultant to coordinate bookings, dispatch and guest communications to keep day tours and charters running smoothly. You will be the glue between the office, drivers, and guests, ensuring each tour departs on time and with the right resources.

This role requires weekend work, strong organisation, and a client-focused mindset as you build rapport with drivers and navigate amendments, while supporting

Qualifications

• Tact and patience when working with diverse guests and team members.
• Strong planning and organisational skills with attention to detail.
• Self-motivation, flexibility and reliability in a fast-paced setting.
• Genuine client focus and a calm, professional approach.
• Interest in building knowledge of tourism industry and distribution chains.
• Ability to compile basic reports when required.
• Maintains composure under pressure during busy periods.

Responsibilities

• Enter FIT email bookings and new group bookings/amendments.
• Answer phone calls with queries, confirmations and new bookings.
• Assist operations dispatch and field driver queries for pickups.
• Communicate with drivers via radio and support guides with amendments.
• Build rapport with drivers and understand coach types and luggage limits.
• Complete scheduling for charter and FIT efficiently and dispatch drivers daily.
• Cross-hire vehicles when at capacity and complete groups checklists.

Skills

Tact & patience

Planning & organisational skills

Self-motivation & reliability

Client focus

Interest in tourism industry

Basic reporting ability

Staying calm under pressure

Job description

Reservations & Operations Consultant – Down Under Tours

Connecting Cairns & Tropical North Queensland – that's our motto, and it's what drives everything we do at Down Under Tours. If you love the buzz of a busy operations desk, thrive on solving problems on the fly, and get a kick out of making sure every coach, driver and guest is exactly where they need to be, this role is for you.

As our Reservations & Operations Coordinator, you'll be the glue between our office, our drivers and our guests – juggling bookings, dispatch and radio comms to keep our day tours and group charters running like clockwork.

What you'll be doing:

• Entering FIT email bookings and new group bookings/amendments
• Answering phone calls – queries, confirmations and new bookings
• Completing AM and PM checklists with confidence|i>
• Helping Operations dispatch coaches and fielding driver queries on pickups
• Communicating with drivers via radio
• Assisting agents and guides with confirmations and amendments by phone
• Building rapport with drivers – understanding their restrictions, coach types and luggage capabilities
• Completing scheduling for charter and FIT efficiently
• Dispatching all drivers with paperwork each morning
• Cross-hiring vehicles when we're at capacity
• Completing groups checklists accurately

What you'll bring:

• Tact, maturity and patience when working with people from all backgrounds and levels of touring knowledge
• Strong planning and organisational skills, with sharp attention to detail
• Self-motivation, flexibility and reliability
• A genuine, strong client focus
• An interest in building your knowledge of the tourism industry and distribution chain
• The ability to compile basic reports
• A calm head under pressure

This role requires weekend work as part of the roster.

Be part of a quality, high-performing tourism business based in beautiful Tropical North Queensland

Collaborate with a supportive leadership team that champions innovation and continuous growth

Enjoy opportunities for professional development and genuine career progression

Step into a role where your contributions are seen, valued, and celebrated