Dynamic Tour Reservations & Dispatch Specialist

Down Under Tours Australia; Cairns Regional; On-site; AUD 46,000 - 62,000; Full time

Job summary

Down Under Tours currently seeks a Reservations and Operations Consultant in Cairns to support bookings, driver scheduling and day-to-day dispatch. You will coordinate reservations, coach movements and communications across teams, delivering accurate, timely information to drivers and clients.

Ideal candidates have tourism or hospitality experience, strong planning and problem-solving skills, and proficient MS Office abilities.

Qualifications

• Experience in transport logistics or tourism essential.
• Strong planning and organisational skills with attention to detail.
• Excellent written and brilliant verbal communication, with the ability to think sequentially.

Responsibilities

• Enter email bookings.
• Answer phone calls, enquiries, confirmations and new bookings.
• Complete scheduling for vehicles and drivers with efficiency and accuracy.
• Prepare and distribute paperwork and instructions for Driver Guides; maintain day-long communication via phone/radio.
• Coordinate daily operations, monitor timelines and organise alternatives during delays.
• Complete daily checklists and checkpoint times throughout the shift.
• Review and update daily Driver Guides schedules, ensure regulatory compliance and accommodate driver preferences.

Skills

Communication

MS Office

Teamwork

Problem solving

Tools

MS Office

Job description

Down Under Tours currently seeks a Reservations and Operations Consultant in Cairns to support bookings, driver scheduling and day-to-day dispatch. You will coordinate reservations, coach movements and communications across teams, delivering accurate, timely information to drivers and clients.

Ideal candidates have tourism or hospitality experience, strong planning and problem-solving skills, and proficient MS Office abilities.