Tour Operations & Reservations Specialist

Down Under Tours; Cairns Regional; Vor Ort; AUD 50.000 - 75.000; Vollzeit

Zusammenfassung

Down Under Tours in Cairns, Queensland, is seeking a Reservations & Operations Coordinator to join our busy team. You will connect our office, drivers and guests, manage bookings, dispatch and communications to ensure day tours and charters run smoothly.

The role requires a calm, customer-focused approach, strong planning and problem-solving, and the ability to work weekends as part of the roster. You’ll gain exposure to a thriving tourism business and opportunities for development.

Qualifikationen

• Strong interpersonal and communication skills.
• Excellent planning, multitasking and attention to detail.
• Customer-focused with a friendly approach.
• Willingness to work weekends as part of roster.

Aufgaben

• Enter FIT email bookings and new group bookings/amendments.
• Answer phone calls – queries, confirmations and new bookings.
• Complete AM and PM checklists with confidence.
• Dispatch coaches and field driver queries on pickups.
• Communicate with drivers via radio.
• Assist agents and guides with confirmations and amendments by phone.
• Build rapport with drivers – understanding restrictions, coach types and luggage capabilities.
• Complete scheduling for charter and FIT efficiently.
• Dispatch all drivers with paperwork each morning.
• Cross-hiring vehicles when at capacity.
• Complete groups checklists accurately.

Kenntnisse

People skills

Planning & organization

Customer focus

Weekend availability

Jobbeschreibung

Down Under Tours in Cairns, Queensland, is seeking a Reservations & Operations Coordinator to join our busy team. You will connect our office, drivers and guests, manage bookings, dispatch and communications to ensure day tours and charters run smoothly.

The role requires a calm, customer-focused approach, strong planning and problem-solving, and the ability to work weekends as part of the roster. You’ll gain exposure to a thriving tourism business and opportunities for development.