Reservations & Operations Coordinator

Down Under Tours; Cairns Regional; On-site; AUD 50,000 - 75,000; Full time

Job summary

Down Under Tours in Cairns, Queensland, is seeking a Reservations & Operations Coordinator to join our busy team. You will connect our office, drivers and guests, manage bookings, dispatch and communications to ensure day tours and charters run smoothly.

The role requires a calm, customer-focused approach, strong planning and problem-solving, and the ability to work weekends as part of the roster. You’ll gain exposure to a thriving tourism business and opportunities for development.

Qualifications

• Strong interpersonal and communication skills.
• Excellent planning, multitasking and attention to detail.
• Customer-focused with a friendly approach.
• Willingness to work weekends as part of roster.

Responsibilities

• Enter FIT email bookings and new group bookings/amendments.
• Answer phone calls – queries, confirmations and new bookings.
• Complete AM and PM checklists with confidence.
• Dispatch coaches and field driver queries on pickups.
• Communicate with drivers via radio.
• Assist agents and guides with confirmations and amendments by phone.
• Build rapport with drivers – understanding restrictions, coach types and luggage capabilities.
• Complete scheduling for charter and FIT efficiently.
• Dispatch all drivers with paperwork each morning.
• Cross-hiring vehicles when at capacity.
• Complete groups checklists accurately.

Skills

People skills

Planning & organization

Customer focus

Weekend availability

Job description

Reservations & Operations Coordinator – Down Under Tours

Connecting Cairns & Tropical North Queensland – that's our motto, and it's what drives everything we do at Down Under Tours. If you love the buzz of a busy operations desk, thrive on solving problems on the fly, and get a kick out of making sure every coach, driver and guest is exactly where they need to be, this role is for you.

As our Reservations & Operations Coordinator, you'll be the glue between our office, our drivers and our guests – juggling bookings, dispatch and radio comms to keep our day tours and group charters running like clockwork.

What you'll be doing:

• Entering FIT email bookings and new group bookings/amendments
• Answering phone calls – queries, confirmations and new bookings
• Completing AM and PM checklists with confidence
• Helping Operations dispatch coaches and fielding driver queries on pickups
• Communicating with drivers via radio
• Assisting agents and guides with confirmations and amendments by phone
• Building rapport with drivers – understanding their restrictions, coach types and luggage capabilities
• Completing scheduling for charter and FIT efficiently
• Dispatching all drivers with paperwork each morning
• Cross-hiring vehicles when we're at capacity
• Completing groups checklists accurately

What you'll bring:

• Tact, maturity and patience when working with people from all backgrounds and levels of touring knowledge
• Strong planning and organisational skills, with sharp attention to detail
• Self-motivation, flexibility and reliability
• A genuine, strong client focus
• An interest in building your knowledge of the tourism industry and distribution chain
• The ability to compile basic reports
• A calm head under pressure

This role requires weekend work as part of the roster.

Be part of a quality, high-performing tourism business based in beautiful Tropical North Queensland

Collaborate with a supportive leadership team that champions innovation and continuous growth

Enjoy opportunities for professional development and genuine career progression

Step into a role where your contributions are seen, valued, and celebrated