Tourism Guest Concierge - Flexible Hours & POS

Dayforce HCM; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Dayforce HCM in Melbourne is seeking a friendly Customer Service Representative for casual tourism roles. You will interact with visitors, assist with information, tickets, and respond to a diverse range of guests.

The role requires excellent customer service, adaptability and a passion for delivering quality experiences, with weekend and holiday shifts. Prior experience in tourism or volunteers is beneficial.

Qualifications

• Excellent customer skills and adaptability to changing needs.
• Experience in a tourism/visitor or customer service environment.
• Experience working with volunteers and diverse guests.
• Strong customer service experience and a passion for quality service.
• Competent computer skills, including point of sale ticketing systems.
• Interest in sport and history.
• Flexibility to work weekends, public holidays and school holidays.

Skills

Excellent customer skills

Tourism environment experience

Diversity & people handling

Customer service passion

Volunteer experience

Interest in sport/history

Weekend/holiday flexibility

Tools

POS / ticketing systems

Job description

Dayforce HCM in Melbourne is seeking a friendly Customer Service Representative for casual tourism roles. You will interact with visitors, assist with information, tickets, and respond to a diverse range of guests.

The role requires excellent customer service, adaptability and a passion for delivering quality experiences, with weekend and holiday shifts. Prior experience in tourism or volunteers is beneficial.