Customer Service Representative - Tourism Casual

Dayforce HCM; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Dayforce HCM in Melbourne is seeking a friendly Customer Service Representative for casual tourism roles. You will interact with visitors, assist with information, tickets, and respond to a diverse range of guests.

The role requires excellent customer service, adaptability and a passion for delivering quality experiences, with weekend and holiday shifts. Prior experience in tourism or volunteers is beneficial.

Qualifications

• Excellent customer skills and adaptability to changing needs.
• Experience in a tourism/visitor or customer service environment.
• Experience working with volunteers and diverse guests.
• Strong customer service experience and a passion for quality service.
• Competent computer skills, including point of sale ticketing systems.
• Interest in sport and history.
• Flexibility to work weekends, public holidays and school holidays.

Skills

Excellent customer skills

Tourism environment experience

Diversity & people handling

Customer service passion

Volunteer experience

Interest in sport/history

Weekend/holiday flexibility

Tools

POS / ticketing systems

Job description

Customer Service Representative - Tourism Casual

To be successful in this role, you will have:

• Excellent customer skills, being adaptable and flexible to accommodate change and provide responsive services to meet customer needs.
• Experience working in a tourism visitor or customer service environment and dealing with a diverse range of people.
• Strong customer service experience and passion for delivering quality service.
• Experience working with volunteers.
• Competent computer skills, including point of sale ticketing systems.
• Interest in sport and history.
• Flexibility to work weekends, public and school holidays.

Applications close COB 28 October 2026. Please note this ad may be withdrawn prior to the closing date depending on the volume of applications received.