Guest Experience Concierge

Travel + Leisure Co.; City of Melbourne; On-site; AUD 24,000 - 30,000; Part time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU, Fiji

Great career development opportunities

Recognition programs

Job summary

Travel + Leisure Co. is seeking a part-time Guest Experience Host in Melbourne. You will greet guests, support check-in processes, and collaborate with resort operations to ensure a seamless guest experience. A passion for service and strong communication are essential to shine in this role.

The role offers opportunities for professional development, discounted hotel stays across Australia, Fiji and New Zealand, and clear pathways for career advancement within a values-driven organization.

Qualifications

• Strong customer service mindset and ability to build rapport with guests.
• Excellent communication and interpersonal skills in a hospitality setting.
• Professional grooming and smart appearance.
• Good computer literacy and familiarity with hotel PMS systems (Opera) is a plus.

Responsibilities

• Establishing rapport with guests to deliver memorable experiences.
• Coordinate with resort operations to ensure smooth check-in for owners and guests.
• Articulate benefits of travelling within the Wyndham Destinations community.
• Meet targets and KPIs set by the business.

Skills

Customer service

Interpersonal skills

Communication

Grooming/presentation

Computer literacy

Problem solving

Flexible schedule

Tools

Opera PMS

Job description

Travel + Leisure Co. is seeking a part-time Guest Experience Host in Melbourne. You will greet guests, support check-in processes, and collaborate with resort operations to ensure a seamless guest experience. A passion for service and strong communication are essential to shine in this role.

The role offers opportunities for professional development, discounted hotel stays across Australia, Fiji and New Zealand, and clear pathways for career advancement within a values-driven organization.