Receptionist - Melbourne

Discovery Parks; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with our G’day Rewards Partn

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks is seeking a Front Office Receptionist to be the welcoming face of our park. You will provide a high standard of customer service, process guest check-ins and check-outs, and use the RMS booking system to make reservations and manage accounts.

You will coordinate with the Housekeeping team, supply guests with information about local areas, and perform day-to-day office administration while maintaining strong relationships with park teams, residents and guests.

Qualifications

• Front Office experience in hospitality.
• Strong guest service mindset and communication abilities.
• Competence with reservation systems and cash handling.

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and check-outs
• Using the RMS booking system to make reservations and manage accounts
• Coordinate with Housekeeping to track readiness of accommodation
• Supply guests information regarding property and local areas

Skills

Front Office experience

Guest experience focus

RMS or booking system

Communication skills

Cash handling

Organisational skills

Weekend/shift flexibility

Driver's licence

Tools

RMS/Reservation System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

How to Apply

Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.