Guest-Focused Bar & Dining Attendant (Casual)

Kimpton; Melbourne; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free on-site car park

Discounted Accor rates

Learning programs

Job summary

Kimpton Melbourne is seeking a guest-focused bar dining attendant to deliver exceptional service from check-in to check-out and beyond. You will handle reservations, promote hotel facilities, and maintain guest accounts with a proactive, positive attitude.

Experience in hospitality or customer service is preferred. Multitasking, problem-solving, and a willingness to upsell will help you shine in this vibrant role aimed at memorable guest experiences.

Qualifications

• Previous experience in a hotel or customer service role is ideal.
• A natural communicator with a positive attitude and genuine passion for creating exceptional guest experiences.
• Ability to multitask, work under pressure, and problem-solve in the moment.
• A proactive approach to sales, with the confidence to up-sell and cross-sell.
• Dedicated to delivering service excellence and going the extra mile.
• Full Australian work rights.

Responsibilities

• Greet and assist guests from check-in to check-out with service excellence.
• Promote and sell hotel facilities, tours and local attractions.
• Take reservations and maintain guest accounts.
• Upsell and cross-sell services to enhance guest experiences.

Skills

Customer service

Communication

Multitasking

Upselling

Problem solving

Positive attitude

Job description

About the latest Guest focused bar dining attendant casual Jobsin Melbourne !

Located in Melbourne’s vibrant inner‑north, we are a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference and event venues, and two on‑site dining outlets, our property caters to both corporate and leisure clients.

Easily accessible via the 86 tram and Mernda train line—both within walking distance—and with over 400 on‑site parking spaces, our property is ideally positioned. We pride ourselves on delivering professional service, memorable experiences, and flexible solutions to meet the evolving needs of our diverse clientele.

Job Description

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check‑in to check‑out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

Qualifications

• Previous experience in a hotel or customer service role is ideal.
• A natural communicator with a positive attitude and genuine passion for creating exceptional guest experiences.
• Ability to multitask, work under pressure, and problem‑solve in the moment.
• A proactive approach to sales, with the confidence to up‑sell and cross‑sell.
• Dedicated to delivering service excellence and going the extra mile.
• Full Australian work rights.

Additional Information

What we offer

• Free on‑site car park
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.