Conveyancer | Full-Time | Rockhampton, Qld

Gorilla Jobs Pty Ltd.; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Gorilla Jobs Pty Ltd. in Canberra is seeking a Reservation Booking Manager to coordinate reservations for adventure packages and ensure a seamless booking experience.

You will handle client inquiries via phone and email, collaborate with sales and operations, and use reservation software to track bookings, payments, and cancellations.

If you excel in customer service and process improvement, join our team and help deliver memorable travel experiences.

Qualifications

• Experience in customer service.

Responsibilities

• Coordinate reservations for adventure packages to ensure a seamless booking experience.
• Communicate with clients via phone and email to provide information and assist with concerns regarding reservations.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work with operations to ensure reservations are confirmed and travel arrangements are made.
• Provide exceptional customer service by resolving issues before, during, or after a trip.
• Maintain accurate records of reservations and customer information for smooth operations.
• Assist in developing and implementing new processes to improve the reservation experience.

Skills

Customer service experience

Tools

Reservation software

Job description

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

- Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers

- Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations

- Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers

- Utilize reservation management software to track bookings, payments, and cancellations accurately

- Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs

- Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip

- Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments

- Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

- Experience in customer service,