Reservations and Operations Consultant

Down Under Tours Australia; Cairns Regional; On-site; AUD 46,000 - 62,000; Full time

Job summary

Down Under Tours Australia is seeking a Reservations & Operations Consultant to join our team in the Cairns region. You will manage email bookings, take calls, and coordinate vehicle and driver schedules to ensure smooth daily operations.

The role requires strong communication, teamwork, and the ability to adapt quickly in a fast-paced tourism environment. Weekend work is required, with emphasis on accuracy and reliability across reservations and dispatch.

Qualifications

• Experience in transport logistics or tourism industry.
• Excellent planning and organisational skills.
• Strong problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficient with MS Office and quick to learn new systems.

Responsibilities

• Enter email bookings and handle inquiries and new bookings.
• Schedule vehicles and drivers accurately.
• Prepare and distribute driver paperwork and maintain day-long communications.
• Coordinate daily operations and manage delays with contingency planning.
• Complete daily checklists and monitor checkpoint times.
• Update daily driver schedules ensuring compliance and preferences.

Skills

Communication

Teamwork

MS Office

Problem solving

Attention to detail

Planning

Organisational skills

Customer service

Tools

MS Office

Job description

RESERVATIONS & OPERATIONS CONSULTANT - Down Under Tours

Join the Team at Down Under Tours as a Reservations and Operations Consultant – bring your passion and experience in tourism or hospitality to Down Under Tours!

Down Under Tours operates extensive day tours to popular destinations such as Kuranda, Cape Tribulation and Daintree. We also provide a highly professional and diverse coach charter service including group touring and private charters.

The Opportunity

This role plays a vital link within both our Reservations and Operations & Logistics Teams. As a Reservations and Operations Consultant, you will work across departments and ensure every day that all Reservations and Coach and Driver movements, including morning dispatch of all coaches, are coordinated efficiently. Working as a team, this is a collaborative role that requires outstanding communication, including a brilliant telephone manner.

This position includes weekend work. Below is the breakdown of the hourly pay rates:

• Monday to Friday - $33.31 / hour
• Saturday - $38.06 / hour
• Sunday - $45.20 / hour

Tasks and Responsibilities

• Entering email bookings
• Answering phone calls, including enquiries, confirmations, and new bookings
• Complete scheduling for vehicles and drivers with efficiency and accuracy
• Prepare and distribute paperwork and instructions for all Driver Guides, and maintain communication throughout the day via phone and radio
• Coordinate the operations of the day, whilst using monitoring tools to ensure time deadlines are met, and organising alternative resources in circumstances like traffic delays
• Complete daily checklists and meeting checkpoint times throughout the shift
• Check & update daily schedules for Driver Guides, ensuring regulatory compliance, and driver preferences are accommodated

About you

• Previous experience in transport logistics and/or the tourism industry is essential
• Display a high level of planning and organisational skills and can demonstrate attention to detail.
• Can think on the spot and problem-solve
• Enjoy working in a team environment with the ability to prioritise workloads
• Excellent written and brilliant verbal communication skills, with the ability to think sequentially and logically
• Strong working knowledge of MS Office suite of programs, and experienced at learning new systems quickly

For over 35 years, Down Under Tours (DUT) has been a leading tour operator and coach charter company, employing over 50 staff. Our day touring program is one of the most extensive in the region, incorporating Kuranda, Daintree, Cape Tribulation, and Cooktown. We also operate widespread coach charter services throughout the region and south along the East Coast. DUT sets itself apart from our competitors with our exceptional fleet of vehicles and outstanding customer service.