Time-Critical Freight Coordinator

Federal Express Corporation AMEA; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Federal Express Corporation AMEA in Mascot, NSW, seeks a dedicated Special Services Representative Failsafe to manage time-sensitive freight from enquiry to delivery. You will coordinate urgent transports, communicate with customers and internal teams, and oversee third-party carriers to ensure on-time performance.

Apply your planning, problem-solving, and strong stakeholder skills to resolve disruptions and maintain service quality across Australia.

Qualifications

• Experience coordinating transport, logistics, customer service or operational activities.
• Strong decision-making and problem-solving capability under pressure.
• Excellent communication and stakeholder management skills.
• High attention to detail and the ability to manage multiple priorities simultaneously.
• Strong planning and organisational skills.
• Confidence using Microsoft Office applications including Outlook, Excel and Word.
• A proactive mindset with the ability to think creatively when solving customer challenges.
• Previous domestic transport, logistics, operations or customer service experience is highly regarded.

Responsibilities

• Manage specialised logistics solutions from enquiry through to successful delivery.
• Provide exceptional service and communication to customers, vendors, couriers, depot teams and internal stakeholders.
• Coordinate urgent transport requirements and develop bespoke solutions for unique customer needs.
• Monitor critical consignments throughout their journey and take immediate action when disruptions occur.
• Arrange and manage third-party contract carriers and suppliers as required.
• Investigate and resolve service exceptions using sound judgement and problem-solving skills.
• Maintain accurate reporting, billing compliance and operational data integrity.
• Support customer satisfaction, customer retention and service quality objectives.
• Follow established operational procedures while contributing recommendations for continuous improvement.
• Assist with escalated or complex movements and support team activities where required.

Skills

Transport coordination

Decision making

Communication

Attention to detail

Planning

MS Office

Problem solving

Customer service

Job description

Federal Express Corporation AMEA in Mascot, NSW, seeks a dedicated Special Services Representative Failsafe to manage time-sensitive freight from enquiry to delivery. You will coordinate urgent transports, communicate with customers and internal teams, and oversee third-party carriers to ensure on-time performance.

Apply your planning, problem-solving, and strong stakeholder skills to resolve disruptions and maintain service quality across Australia.