Urgent Freight & Special Services Specialist

FedEx; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training & development

Career progression

Employee discounts

Job summary

FedEx in Australia seeks a proactive Failsafe coordinator to manage time-critical shipments from enquiry to delivery. You will liaise with customers, carriers and internal teams to ensure seamless execution and on-time handoffs across a 24/7 roster.

You’ll monitor consignments, resolve issues quickly, and contribute to continuous improvement while upholding FedEx procedures and regulatory standards.

Qualifications

• Experience coordinating transport, logistics or customer service.
• Strong decision-making under pressure.
• Excellent communication and stakeholder management.

Responsibilities

• Manage specialised logistics solutions from enquiry through to successful delivery.
• Provide exceptional service and communication to customers, vendors, couriers, depot teams and internal stakeholders.
• Coordinate urgent transport requirements and develop bespoke solutions for unique customer needs.
• Monitor critical consignments throughout their journey and take immediate action when disruptions occur.
• Arrange and manage third‑party contract carriers and suppliers as required.
• Investigate and resolve service exceptions using sound judgement and problem-solving skills.
• Maintain accurate reporting, billing compliance and operational data integrity.
• Support customer satisfaction, customer retention and service quality objectives.
• Follow established operational procedures while contributing recommendations for continuous improvement.
• Assist with escalated or complex movements and support team activities where required.

Skills

Coordination

Decision making

Communication

Attention to detail

Planning

MS Office

Proactive mindset

Customer service

Tools

Outlook

Excel

Word

Job description

FedEx in Australia seeks a proactive Failsafe coordinator to manage time-critical shipments from enquiry to delivery. You will liaise with customers, carriers and internal teams to ensure seamless execution and on-time handoffs across a 24/7 roster.

You’ll monitor consignments, resolve issues quickly, and contribute to continuous improvement while upholding FedEx procedures and regulatory standards.