Premier Client Care Specialist

Federal Express Corporation AMEA; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Federal Express Corporation AMEA – Mascot NSW seeks a Premier Customer Care Representative for a 12-month FTC to deliver exceptional service to Premier clients across phone and digital channels. You will build strong relationships, resolve issues promptly, and work with internal teams to improve satisfaction and loyalty.

Ideal candidates have 2+ years in customer service; associates may apply, while seniors require 3+ years. FedEx emphasizes equal opportunity and a diverse, inclusive workforce.

Qualifications

• Secondary education or equivalent.
• 2+ years of relevant work experience in customer service and interaction.
• For Associate level, prior experience is not required.
• For Senior level, at least 3 years of relevant work experience in customer service and interaction is required.

Responsibilities

• Provide exceptional customer service via phone and online channels and address inquiries promptly.
• Build and maintain positive relationships with Premier customers to foster loyalty.
• Communicate and collaborate with internal and external stakeholders to resolve customer concerns.
• Partner with management to develop and implement strategies for improving customer satisfaction and retention.
• Perform other duties as assigned.

Skills

Customer service

Communication

Relationship building

Stakeholder management

Education

Secondary education or equivalent

Tools

CRM software

Job description

Federal Express Corporation AMEA – Mascot NSW seeks a Premier Customer Care Representative for a 12-month FTC to deliver exceptional service to Premier clients across phone and digital channels. You will build strong relationships, resolve issues promptly, and work with internal teams to improve satisfaction and loyalty.

Ideal candidates have 2+ years in customer service; associates may apply, while seniors require 3+ years. FedEx emphasizes equal opportunity and a diverse, inclusive workforce.