Mission-Critical Freight Coordinator

FedEx; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Special employee discounts

Health & wellness programs

Job summary

FedEx Australia is seeking a Special Services Representative Failsafe to coordinate time-sensitive freight movements across Australia. You will act as the trusted coordinator behind complex transport solutions, ensuring deliveries arrive safely, securely and on time.

The role requires monitoring consignments, liaising with carriers and internal teams, and proactively mitigating risks to protect service levels.

Qualifications

• Experience coordinating transport, logistics, customer service or operational activities.

Responsibilities

• Manage specialised logistics solutions from enquiry through to successful delivery.
• Provide exceptional service and communication to customers, vendors, couriers, depot teams and internal stakeholders.
• Coordinate urgent transport requirements and develop bespoke solutions for unique customer needs.
• Monitor critical consignments throughout their journey and take immediate action when disruptions occur.
• Arrange and manage third-party contract carriers and suppliers as required.
• Investigate and resolve service exceptions using sound judgement and problem-solving skills.
• Maintain accurate reporting, billing compliance and operational data integrity.
• Support customer satisfaction, customer retention and service quality objectives.
• Follow established operational procedures while contributing recommendations for continuous improvement.
• Assist with escalated or complex movements and support team activities where required.

Skills

Experience coordinating transport

Job description

FedEx Australia is seeking a Special Services Representative Failsafe to coordinate time-sensitive freight movements across Australia. You will act as the trusted coordinator behind complex transport solutions, ensuring deliveries arrive safely, securely and on time.

The role requires monitoring consignments, liaising with carriers and internal teams, and proactively mitigating risks to protect service levels.