Special Services Representative Time Critical-Associate

Federal Express Corporation AMEA; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Federal Express Corporation AMEA in Mascot NSW is seeking a Special Services Representative Time Critical-Associate to handle escalated issues and coordinate urgent operations. You will support supervisors, manage inquiries via phone and online channels, and prioritize critical requests to ensure rapid resolutions.

The role emphasizes strong written and spoken communication, teamwork, and meticulous record-keeping within a fast-paced time-sensitive environment.

Qualifications

• Diploma or equivalent required.
• Associate level: no prior experience required.
• Standard level: at least two years of relevant work experience.
• Senior level: at least three years of relevant work experience.

Responsibilities

• Address escalated or complex issues within the time-critical special services department.
• Coordinate team activities, including agency contract staff, to ensure timely and efficient service delivery.
• Provide support to supervisors or managers in day-to-day activities within the department.
• Engage in online and telephone communication with external and internal customers to address inquiries and provide assistance.
• Prioritize urgent requests and ensure timely resolution to meet time-critical service needs.
• Collaborate with cross-functional teams to streamline workflows and improve service efficiency.
• Maintain accurate records and documentation of customer interactions and departmental processes.

Skills

Written & verbal communication

Interpersonal & problem-solving

Education

Diploma or equivalent

Job description

Special Services Representative Time Critical-Associate

Federal Express Corporation AMEA - Mascot NSW

• Address escalated or complex issues that arise within the time-critical special services department.
• Coordinate team activities, including those involving agency contract staff, to ensure timely and efficient service delivery.
• Provide support to supervisors or managers in their day-to-day activities within the department.
• Engage in online and telephone communication with external and internal customers to address inquiries and provide assistance.
• Prioritize urgent requests and ensure timely resolution to meet time-critical service needs.
• Collaborate with cross-functional teams to streamline workflows and improve service efficiency.
• Maintain accurate records and documentation of customer interactions and departmental processes.

Diploma's degree or equivalent

• For Associate level, no prior experience is required
• For Standard level, at least two (2) years of relevant work experience
• For Senior level, three (3) years of relevant work experience

Knowledge, Skills and Abilities

• Strong in written & verbal communication
• Strong interpersonal and problem-solving skills

Pay

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.