24/7 Urgent Freight & Special Services Coordinator

FedEx Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health & wellness programs

Employee discounts on electronics

Job summary

FedEx Australia is seeking a dedicated Failsafe Coordinator to manage time‑critical freight movements across Australia, delivering exceptional customer service and coordinating with internal teams and external partners. This role demands proactive problem‑solving, strong planning, and a commitment to accuracy and efficiency.

You will oversee end‑to‑end movement from enquiry to delivery, monitor consignments, and work with contract carriers to ensure on‑time, compliant service.

Qualifications

• Experience coordinating transport, logistics or customer service.
• Strong decision‑making and problem‑solving under pressure.
• Excellent communication and stakeholder management skills.
• High attention to detail and ability to manage multiple priorities.

Responsibilities

• Coordinate specialised logistics solutions from enquiry through to delivery.
• Provide exceptional service to customers, vendors, couriers and internal teams.
• Coordinate urgent transport requirements and develop bespoke solutions.
• Monitor critical consignments and take action when disruptions occur.
• Arrange and manage third‑party contract carriers and suppliers.
• Investigate and resolve service exceptions with sound judgment.

Skills

Logistics coordination

Customer service

Decision making

Problem solving

Stakeholder management

MS Office

Attention to detail

Planning

Tools

MS Office

Job description

FedEx Australia is seeking a dedicated Failsafe Coordinator to manage time‑critical freight movements across Australia, delivering exceptional customer service and coordinating with internal teams and external partners. This role demands proactive problem‑solving, strong planning, and a commitment to accuracy and efficiency.

You will oversee end‑to‑end movement from enquiry to delivery, monitor consignments, and work with contract carriers to ensure on‑time, compliant service.