Time-Critical Services Coordinator

FedEx; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

FedEx Logistics in Sydney, Australia is seeking an Operations Coordinator to oversee time-critical special services. You will address escalated issues, coordinate team activities, and support supervisors in daily operations.

You will engage with internal and external customers by phone and online, prioritise urgent requests, and collaborate with cross-functional teams to improve service efficiency. Diploma or equivalent is required; 2+ years experience for Standard level, 3+ years for Senior

Qualifications

• Diploma's degree or equivalent required.
• Associate level: no experience required; Standard: 2+ years; Senior: 3+ years relevant work experience.

Responsibilities

• Oversee time-critical special services operations and address escalated issues.
• Coordinate team activities, including agency contract staff, to ensure timely service delivery.
• Provide support to supervisors/managers in daily department activities.
• Engage with internal/external customers by phone and online to address inquiries.
• Prioritize urgent requests and ensure timely resolutions for time-critical needs.
• Collaborate with cross-functional teams to streamline workflows and improve efficiency.
• Maintain accurate records of customer interactions and departmental processes.

Skills

Written & Verbal Communication

Planning & Organizing

Interpersonal Skills

Judgement & Decision Making

Problem-Solving

Education

Diploma or Equivalent

Job description

FedEx Logistics in Sydney, Australia is seeking an Operations Coordinator to oversee time-critical special services. You will address escalated issues, coordinate team activities, and support supervisors in daily operations.

You will engage with internal and external customers by phone and online, prioritise urgent requests, and collaborate with cross-functional teams to improve service efficiency. Diploma or equivalent is required; 2+ years experience for Standard level, 3+ years for Senior