Time-Critical Services Coordinator

Federal Express Corporation AMEA; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Federal Express Corporation AMEA in Mascot NSW is seeking a Special Services Representative Time Critical-Associate to handle escalated issues and coordinate urgent operations. You will support supervisors, manage inquiries via phone and online channels, and prioritize critical requests to ensure rapid resolutions.

The role emphasizes strong written and spoken communication, teamwork, and meticulous record-keeping within a fast-paced time-sensitive environment.

Qualifications

• Diploma or equivalent required.
• Associate level: no prior experience required.
• Standard level: at least two years of relevant work experience.
• Senior level: at least three years of relevant work experience.

Responsibilities

• Address escalated or complex issues within the time-critical special services department.
• Coordinate team activities, including agency contract staff, to ensure timely and efficient service delivery.
• Provide support to supervisors or managers in day-to-day activities within the department.
• Engage in online and telephone communication with external and internal customers to address inquiries and provide assistance.
• Prioritize urgent requests and ensure timely resolution to meet time-critical service needs.
• Collaborate with cross-functional teams to streamline workflows and improve service efficiency.
• Maintain accurate records and documentation of customer interactions and departmental processes.

Skills

Written & verbal communication

Interpersonal & problem-solving

Education

Diploma or equivalent

Job description

Federal Express Corporation AMEA in Mascot NSW is seeking a Special Services Representative Time Critical-Associate to handle escalated issues and coordinate urgent operations. You will support supervisors, manage inquiries via phone and online channels, and prioritize critical requests to ensure rapid resolutions.

The role emphasizes strong written and spoken communication, teamwork, and meticulous record-keeping within a fast-paced time-sensitive environment.