Mission-Critical Transport Specialist

FedEx; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health & wellness

Employee assistance program

Rewards & recognition

Special employee discounts

Job summary

FedEx Australia is seeking a Special Services Representative Failsafe to coordinate time-sensitive freight across Australia, including urgent government, healthcare and commercial shipments. You will be the trusted point of contact, monitor consignments from pickup to delivery and collaborate with carriers to resolve issues.

This role is a 24/7 rotating roster on a permanent full-time basis, requiring proactive problem-solving and outstanding communication with customers, vendors and internal

Qualifications

• Experience coordinating transport, logistics or customer service.
• Strong decision-making under pressure.
• Excellent communication and stakeholder management.
• High attention to detail with multitasking across priorities.
• Strong planning and organisational skills.
• Proficient with Outlook, Excel and Word.
• Proactive mindset with creative problem-solving.
• Domestic transport or logistics experience is valued.

Responsibilities

• Coordinate specialised logistics solutions from enquiry through to delivery.
• Provide exceptional service and communication to customers, vendors and internal stakeholders.
• Coordinate urgent transport requirements and develop bespoke solutions.
• Monitor critical consignments and take action on disruptions.
• Arrange and manage third-party contract carriers and suppliers.
• Investigate and resolve service exceptions with sound judgment.
• Maintain accurate reporting, billing compliance and data integrity.
• Support customer satisfaction and service quality objectives.
• Follow procedures while contributing to continuous improvement.
• Assist with escalated or complex movements and team activities.

Skills

Transport coordination

Decision making under pressure

Communication skills

Attention to detail

Planning and organisational skills

Proactive mindset

Customer service experience

Tools

Microsoft Office

Job description

FedEx Australia is seeking a Special Services Representative Failsafe to coordinate time-sensitive freight across Australia, including urgent government, healthcare and commercial shipments. You will be the trusted point of contact, monitor consignments from pickup to delivery and collaborate with carriers to resolve issues.

This role is a 24/7 rotating roster on a permanent full-time basis, requiring proactive problem-solving and outstanding communication with customers, vendors and internal