Therapy Coordinator — Front Desk & NDIS Admin

APM; City Of Swan; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

APM in Ellenbrook is seeking a proactive Therapy Coordinator to manage bookings, client records and inquiries for a team of therapists. You will liaise with families, schedule in-clinic and mobile sessions, and support therapists with admin tasks in a fast-paced environment.

Ideal candidates bring experience with practice management software, NDIS administration, and strong communication skills. Join a friendly clinic network that values continuous improvement and excellent service.

Qualifications

• Experience with practice management software.
• Knowledge of NDIS admin requirements.
• Strong communication and customer service skills.
• Proficient with Microsoft Excel, Outlook and Word.

Responsibilities

• Be the first point of contact for families reaching out to our service.
• Manage appointments for therapists (in-clinic and mobile).
• Keep client records accurate and confidential.
• Respond to enquiries via phone, email, and web.
• Build strong relationships with clients and families.
• Handle accounts receivable and NDIS claims.
• Support therapists with admin tasks related to therapy.
• General typing, data entry, and computer work.

Skills

Practice management

NDIS admin

Communication

Time management

Tools

Microsoft Excel

Outlook

Word

Job description

APM in Ellenbrook is seeking a proactive Therapy Coordinator to manage bookings, client records and inquiries for a team of therapists. You will liaise with families, schedule in-clinic and mobile sessions, and support therapists with admin tasks in a fast-paced environment.

Ideal candidates bring experience with practice management software, NDIS administration, and strong communication skills. Join a friendly clinic network that values continuous improvement and excellent service.