Therapy Coordinator

APM; City Of Swan; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

APM in Ellenbrook is seeking a proactive Therapy Coordinator to manage bookings, client records and inquiries for a team of therapists. You will liaise with families, schedule in-clinic and mobile sessions, and support therapists with admin tasks in a fast-paced environment.

Ideal candidates bring experience with practice management software, NDIS administration, and strong communication skills. Join a friendly clinic network that values continuous improvement and excellent service.

Qualifications

• Experience with practice management software.
• Knowledge of NDIS admin requirements.
• Strong communication and customer service skills.
• Proficient with Microsoft Excel, Outlook and Word.

Responsibilities

• Be the first point of contact for families reaching out to our service.
• Manage appointments for therapists (in-clinic and mobile).
• Keep client records accurate and confidential.
• Respond to enquiries via phone, email, and web.
• Build strong relationships with clients and families.
• Handle accounts receivable and NDIS claims.
• Support therapists with admin tasks related to therapy.
• General typing, data entry, and computer work.

Skills

Practice management

NDIS admin

Communication

Time management

Tools

Microsoft Excel

Outlook

Word

Job description

Therapy Coordinator - Ellenbrook

Be the friendly face that makes a big difference!

Join a team that’s passionate about creating brighter futures for People —and grow your career in a supportive, purpose-driven environment.

About the Role

We’re looking for a proactive, personable Therapy Coordinator with a strong “can-do” attitude to join our welcoming team. If you love being organised, thrive in a fast-paced environment, and enjoy helping people, this role is for you!

Why You’ll Love Working With Us

• Be part of a friendly, supportive clinic team that values YOU
• Work alongside a national admin network for bookings, invoicing, and NDIS updates
• Access ongoing training and career development opportunities
• Make a real impact in the lives of children and families every day

What You’ll Do

• Be the first point of contact for families reaching out to our service
• Manage appointments for our amazing team of therapists (in-clinic and mobile)
• Keep client records accurate and confidential
• Respond to enquiries via phone, email, and web
• Build strong relationships with clients and families
• Handle accounts receivable and NDIS claims
• Support therapists with admin tasks related to therapy
• General typing, data entry, and computer work

What You’ll Bring

• Experience with practice management software (essential)
• Knowledge of NDIS admin requirements or similar funding packages
• Strong communication and customer service skills
• Confidence using Microsoft Excel, Outlook, and Word
• Excellent time management and attention to detail
• A proactive mindset and commitment to continuous improvement

Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR & First Aid