Therapy Coordinator

Early Start Australia; City of Mitcham; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Ongoing training and career development opportunities

Supportive clinic team

Impactful work with children and families

Job summary

A supportive therapy organization in the City of Mitcham seeks a Therapy Administration Coordinator to be the friendly first point of contact for families. This role involves managing appointments for therapists, maintaining client records, and building relationships with clients. Ideal candidates will have experience with practice management software, strong communication skills, and familiarity with NDIS requirements. Enjoy training and a purpose-driven work environment while making a real impact in the community.

Qualifications

• Experience with practice management software is essential.
• Knowledge of NDIS admin requirements or similar funding packages is preferred.
• Strong communication and customer service skills are required.

Responsibilities

• Be the first point of contact for families reaching out to our service.
• Manage appointments for our amazing team of therapists.
• Keep client records accurate and confidential.
• Build strong relationships with clients and families.

Skills

Communication skills

Customer service skills

Software management experience

Time management

Attention to detail

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Therapy Administration Coordinator – Westbourne park

Be the friendly face that makes a big difference!

Join a team that’s passionate about creating brighter futures for People — and grow your career in a supportive, purpose‑driven environment.

About The Role

We’re looking for a proactive, personable Therapy Coordinator with a strong “can‑do” attitude to join our welcoming Westbourne park team. If you love being organised, thrive in a fast‑paced environment, and enjoy helping people, this role is for you!

Why You’ll Love Working With Us

• Be part of a friendly, supportive clinic team that values YOU
• Work alongside a national admin network for bookings, invoicing, and NDIS updates
• Access ongoing training and career development opportunities
• Make a real impact in the lives of children and families every day

What You’ll Do

• Be the first point of contact for families reaching out to our service
• Manage appointments for our amazing team of therapists (in‑clinic and mobile)
• Keep client records accurate and confidential
• Respond to enquiries via phone, email, and web
• Build strong relationships with clients and families
• Handle accounts receivable and NDIS claims
• Support therapists with admin tasks related to therapy
• General typing, data entry, and computer work

What You’ll Bring

• Experience with practice management software (essential)
• Knowledge of NDIS admin requirements or similar funding packages
• Strong communication and customer service skills
• Confidence using Microsoft Excel, Outlook, and Word
• Excellent time management and attention to detail
• A proactive mindset and commitment to continuous improvement

Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR & First Aid