NDIS Admin & Support Coordinator — Client-Centric Impact

Happy Peeps Counselling and Therapy; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Happy Peeps Counselling and Therapy in Kenmore, QLD, is seeking an Administration & Support Coordination Officer to coordinate administrative and participant support functions, maintain records and support compliance.

You will also undertake Support Coordination for a small caseload of NDIS participants, helping them understand plans, connect with services and progress toward goals, with a proactive, confidential, person-centred approach.

Qualifications

• Experience in administration, coordination, client services or a similar role.
• Strong organisational, time management and prioritisation skills.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Demonstrated ability to manage competing deadlines and work with minimal supervision.
• Strong computer skills and confidence using electronic recordkeeping systems and MS Office.
• Ability to maintain confidentiality and handle sensitive information.
• Professional, respectful, person-centred approach to participants and stakeholders.
• Ability to work collaboratively while taking initiative and accountability.
• Qualified in business administration, community services, disability, social services or related field.
• Understanding of the NDIS and disability services sector (psychosocial disabilities advantageous).
• Familiarity with NDIS plans, service agreements, participant records and reporting processes.

Responsibilities

• Coordinate day-to-day administrative functions to support operations.
• Act as a professional point of contact for participants, families, service providers and internal team members.
• Maintain accurate participant files, service records, databases and internal documentation.
• Manage general correspondence, telephone enquiries, emails and other communications.
• Prepare, review and maintain documents, reports, forms, templates and internal records.
• Coordinate appointments, meetings, calendars and scheduling requirements.
• Assist with onboarding processes for participants, employees and external services.
• Monitor outstanding administrative tasks, documentation and client follow-ups to ensure timely completion.
• Maintain accurate participant documentation, service agreements and consent forms.
• Maintain organised electronic filing systems and secure storage of records.
• Assist a small caseload of participants to understand NDIS plans, funding and supports.
• Support participants to navigate service systems and resolve coordination issues.
• Monitor participant progress and referrals or service adjustments.
• Maintain case notes and progress updates.

Skills

Organisation

Time management

Prioritisation

Communication

Attention to detail

Independence

Microsoft Office

Confidentiality

Stakeholder relations

Initiative

Education

Business admin / community services / disability / related field

Tools

Microsoft Office

Electronic recordkeeping systems

Job description

Happy Peeps Counselling and Therapy in Kenmore, QLD, is seeking an Administration & Support Coordination Officer to coordinate administrative and participant support functions, maintain records and support compliance.

You will also undertake Support Coordination for a small caseload of NDIS participants, helping them understand plans, connect with services and progress toward goals, with a proactive, confidential, person-centred approach.