Clinic Administration & Scheduling Lead

Napacenter; City of Melbourne; On-site; AUD 80,000 - 105,000; Full time

Job summary

Napacenter seeks an Administration Manager to lead the clinic's administrative functions, overseeing scheduling, billing, and client liaison. You will support therapy services by ensuring accurate information and timely responses to enquiries in a friendly, professional manner.

The role includes clinic operations management, records accuracy, and ensuring high satisfaction for internal and external customers.

Qualifications

• 3+ years experience in healthcare administration.
• Working with Children Check and Police Check required.
• CPR and First Aid certificates required.
• Strong organisational and multitasking capabilities.
• Excellent customer service and professionalism.

Responsibilities

• Oversee weekly appointment scheduling and administration tasks.
• Manage billing, payments, and reconciliation processes.
• Maintain accurate patient records and privacy in Zoho/Cliniko.
• Coordinate communication with families and therapy team.
• Develop and improve administrative processes and checklists.

Skills

Customer service

Communication

Empathy

Team mentorship

Time management

Problem solving

Rapport building

Attention to detail

Multitasking

Professional ethics

Education

Working with Children Check

Police Check

CPR & First Aid

First Aid Certification

Tools

Microsoft Office

Job description

Napacenter seeks an Administration Manager to lead the clinic's administrative functions, overseeing scheduling, billing, and client liaison. You will support therapy services by ensuring accurate information and timely responses to enquiries in a friendly, professional manner.

The role includes clinic operations management, records accuracy, and ensuring high satisfaction for internal and external customers.