Terminal Illness Claims Specialist (Life Insurance)

AustralianSuper Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Career development

Diversity & inclusion

Job summary

AustralianSuper is seeking a Case Manager, Claims Care within Member Operations for a 12-month maximum-term opportunity. You will manage Terminal Illness claims from notification through payment, supporting members and their representatives with compassion and professionalism.

As a key contact, you will provide clear information, progress claims efficiently and help deliver a high-quality member experience, while collaborating with colleagues, insurers and service providers.

Qualifications

• Experience in life insurance claims management within superannuation or an insurer.
• Experience managing sensitive claims, including terminal illness or critical conditions.
• Sound understanding of superannuation, insurance and relevant legislative frameworks.
• Excellent verbal and written communication skills.
• Strong problem-solving, decision-making and case management skills.
• A compassionate, member-first approach and confidence managing sensitive conversations professionally.
• Excellent organisation and attention to detail, with the ability to work autonomously and manage a portfolio of claims.

Responsibilities

• Manage Terminal Illness claims from notification through to payment.
• Support members and their representatives throughout the claims process with compassion and professionalism.
• Guide members through requirements and ensure necessary documentation is obtained.
• Manage your portfolio proactively, maintaining accurate records, workflows and detailed case notes.
• Communicate with members through inbound and outbound calls and written correspondence, keeping them informed of progress.
• Partner with colleagues, administrators, insurers and service providers to support timely claim outcomes.
• Identify opportunities to improve the efficiency of the claims process and member experience.

Skills

Life insurance claims management

Sensitive claims handling

Superannuation knowledge

Communication skills

Problem solving

Organisational skills

Empathy and member-first approach

Job description

AustralianSuper is seeking a Case Manager, Claims Care within Member Operations for a 12-month maximum-term opportunity. You will manage Terminal Illness claims from notification through payment, supporting members and their representatives with compassion and professionalism.

As a key contact, you will provide clear information, progress claims efficiently and help deliver a high-quality member experience, while collaborating with colleagues, insurers and service providers.